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Offer: Resolution Specialist – Hamilton:ACC_hainesJob description:Job Description» Permanent opportunity» Hamilton located The Customer Resolutions team is here to deliver greater value to our internal and external customers. We put our customers at the centre of what we do, focusing on resolving issues and improving customer practices. In this critical function as a Resolution Specialist, you’ll be working with our customers over the phone, by email or through written communication. You will manage the end to end resolution process by listening, gathering information and working with the customer to find the best solution. You’ll have the chance to engage with a number of different people and departments in order to find the best outcome. What you need to be prosperous in this function You will bring your previous practice in complaints management and/or dispute resolution. Your previous functions will have been within either a client facing or customer service environment where you will have investigated issues and contactd with a number of different people to resolve these. this function is not for the faint hearted, therefore you will need to have great resilience and resolution expertise engrained in everything you do. You will be motivated to achieve great results and get your team noticed. You’ll be proactive and responsive in your approach. You will thrive on resolving problems and getting great results. Working at ACC We know that a diverse and inclusive team helps us meet the needs of our customer, and we welcome candidates from every ethnicity, national origin, gender identity, age, and those with a discapability or who have additional mental health needs. Information technology is important to us that people are free to be themselves at work. Here are some ways we encourage that: » Employee networks to support our colleagues from diverse backgrounds » The option to explore flexible working that suits your needs and ours » Development opportunities in te reo M?ori me ng? tikanga For a PD click here How to submit the application:Applications close at 5pm on Thursday, 27 January 2022. Applications will only be accepted when formally submitted through our ACC career website online. If you have any questions about the function, please reach out to cath.scott2@acc.co.nzSkills:
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