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Job Offer: Service Desk Analyst:MinEducationJob description:Job Description»Service Desk Analyst, Wellington»Ministry of Education Service Desk, Customer Services, Information technology Group Are you looking for a new challenge in Service Desk Support? Do you enjoy working with people and have excellent communication expertise? Are you comfortable working in a challenging and fast paced environment? If so, please read on. We are offering a great opportunity to become part of a dynamic team of customer service Information technology professionals in our Wellington team. Joining our existing team, you’ll help us expand our reach to provide continuous support capcapability from our location in Wellington. You’ll gain practice providing Service Desk Support across a broad variety of business technologies including; bespoke application support, user provisioning, user access, data collection and data integrity support. You will need: » At least one to two years’ practice in a Contact Centre/Service Desk environment » practice with using a call tracking system » practice in troubleshooting bespoke application support » Working expertise of MS Office applications and Skype » Strong verbal and written communication expertise » A strong customer service focus » Tact, diplomacy, patience » Personal assertiveness and motivation » Fast keyboard expertise with high accuracy » High attention to detail, thorough, meticulous and consistent » A focus on results and solutions » To be an adaptable, hardworking team player » Have the “can do attitude” and goes the extra mile » Can demonstrate initiative and self-direction » Has excellent time keeping expertise For more information, Contact Us byMonique Quinn at monique.quinn@education.govt.nz Please review the position description by copying and pasting this link into your browser:https://expressonline.haineslink.co.nz/pdfs/683626_Other.pdf Applications close onFriday, 14May 2021. How to submit the application:Please apply via our website:https://jobs.education.govt.nz/jobtools/jncustomsearch.viewFullSing le?in_organid=17584&in_jnCounter=224618946&in_jobDate=All&in_sea rchbox=YES&in_summary=S&in_site=CareersSiteSkills:
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