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Customer practice Representative – Dunedin:ACC_hainesJob description:Job DescriptionNau mai, haere mai! Come and work in an environment where our Contact Centre won the 2020, CCNNZ National Contact Centre Manager of the Year!As a Customer practice Representative at ACC you will be the helping hand our customers need. We're the team people call and have a friendly chat with, we let people know it's okay to ask for help while they recover from accidents or injuries and we provide them with reassurance. As part of our team, you'll be encouraged to demonstrate the following: » Make a real difference to the lives of ACC customers » Be part of a great team who really want you to be the best you can be » Provide excellent customer service through inbound calls and emails » Use your skills and passion for working with people to make a difference » Make complicated situations for our customers, simple and painless We offer flexible working options, development opportunities within ACC, life insurance, discounted Southern Cross health insurance, gym membership, retail discounts and staff banking packages. Our team come from a range backgrounds, to be prosperous we'd expect your previous practice to reflect the following: » Customer service practice –you will be confident in being the first point of contact and delivering exceptional service with every conversation » A real love of problem solving –each contact with our customers can be slightly different and you will have to use your expertise to really think outside the box to get the best outcome for the customer » Excellent communication skills – you will be confident communicating with people from all different walks of life » A can-do attitude –if you are someone who is always striving to be the best they can be, has a high work ethic and wants a career at ACC then this is the perfect function for you » If you speak Te Reo M?ori or another language, this will be a bonus The hours are 40 hours per week, Monday to Friday between the hours of?7am to?7pm?-?flexibility may be required.To view the position description please click ?Customer practice Representative PD We know deciding on a new job isn't easy, below is what our team tell us about working in our contact centre “The working environment and inclusivity that is present each day, I love it! I can reassure people of the help we can give and clarify assistance for them when they have been misinformed.? I like that every day is different and I am constantly learning. ” “I enjoy the work environment and the great family feeling, and constantly changing and evolving. I love that I can help people every day, even if Information technology is only in a small way, and sometimes in a big way, I like that I am making a difference in a person's life” “Every day is different,every day is compensateING! We are people helping people in what can be the most vulnerable time of their life.” Working at ACC We know that a diverse and inclusive team helps us meet the needs of our customer, and we welcome candidates from every ethnicity, national origin, gender identity, age, and those with a discapability or who have additional mental health needs. Information technology is important to us that people are free to be themselves at work. Here are some ways we encourage that: » Employee networks to support our colleagues from diverse backgrounds » The option to explore flexible working that suits your needs and ours » Development opportunities in te reo M?ori me ng? tikanga Please note, the start date for this function is Monday, 8 November 2021. How to submit the application:If you encounter accessibility issues when submitting your application, or if you have any questions about the function please email? kimberley.buchanan@acc.co.nzWe look forward to hearing from you!Skills:
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