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Customer Service manager:Job description:
Customer Service managerJob location:Auckland Manukau & East Auckland Work Type: Permanent » » » »Opportunity to implement, centralise and streamline customer service hub »Mount Wellington location; onsite parking + company benefits + generous bonus »Strategic and hands on function; newly created function, opportunity to make the function your own The Company This global business is a world leader within their industry, providing state of the art technical solutions across the globe. With some exciting projects on the horizon and a growing team, this is an exciting time to join, giving you a real opportunity to build the team and mould the direction of the Customer Service hub of the business moving forward. The Position A newly created position within the business, this is a rare opportunity for a technical project lover, an ‘ideas person’ who can plan, budget, and implement new centralised ways of working within the business – from phone networks to new centralised systems, to mentoring and building the Customer Service team – this is a stimulating function for the right person. You will be able to map out new ideas as well as engage and excite the team, in order to bring them along for the journey. Essentially, you’ll be the pioneer for optimising output and ensuring an impeccable level of service within the Customer Service & Sales team is being provided. You’ll be agile and open minded when Information technology comes to change and will be the type of person who embraces change and thrives in a fast-moving environment. About you: A truly multifaceted position, this function will see you supervising 6 direct reports as well as getting stuck into projects, so you’ll be a bit of unicorn who loves technology as much as you do people. You’ll ideally have come from technical sales, or an industrial background working with technical products, not just services. Most importantly you’ll have a proven track record in centralising call centres and customer service teams using a mix of strategy, technology and through cultivating a positive team culture. What’s on offer? • Generous income + insurance perks + generous company bonus • Onsite parking • Thriving industry with down to earth people • Truly fulfilling opportunity where you can make your mark on the business and lead from the front. If you’re looking for a hearty, stimulating and compensateing function and have the right practice to be able to sink your teeth into this function, hit APPLY NOW to Laura Cooper Reference Number: 55622 Contact info: Laura Cooper Profession: Call Centre & Customer Service > Customer Service Employer : Kinetic Recruitment Date Published: 28/10/2021 2:43:00 PM www.kinetic.co.nz Job location: Auckland Manukau & East Auckland Work Type: Permanent » » » »Opportunity to implement, centralise and streamline customer service hub »Mount Wellington location; onsite parking + company benefits + generous bonus »Strategic and hands on function; newly created function, opportunity to make the function your own The Company This global business is a world leader within their industry, providing state of the art technical solutions across the globe. With some exciting projects on the horizon and a growing team, this is an exciting time to join, giving you a real opportunity to build the team and mould the direction of the Customer Service hub of the business moving forward. The Position A newly created position within the business, this is a rare opportunity for a technical project lover, an ‘ideas person’ who can plan, budget, and implement new centralised ways of working within the business – from phone networks to new centralised systems, to mentoring and building the Customer Service team – this is a stimulating function for the right person. You will be able to map out new ideas as well as engage and excite the team, in order to bring them along for the journey. Essentially, you’ll be the pioneer for optimising output and ensuring an impeccable level of service within the Customer Service & Sales team is being provided. You’ll be agile and open minded when Information technology comes to change and will be the type of person who embraces change and thrives in a fast-moving environment. About you: A truly multifaceted position, this function will see you supervising 6 direct reports as well as getting stuck into projects, so you’ll be a bit of unicorn who loves technology as much as you do people. You’ll ideally have come from technical sales, or an industrial background working with technical products, not just services. Most importantly you’ll have a proven track record in centralising call centres and customer service teams using a mix of strategy, technology and through cultivating a positive team culture. What’s on offer? • Generous income + insurance perks + generous company bonus • Onsite parking • Thriving industry with down to earth people • Truly fulfilling opportunity where you can make your mark on the business and lead from the front. If you’re looking for a hearty, stimulating and compensateing function and have the right practice to be able to sink your teeth into this function, hit APPLY NOW to Laura Cooper Reference Number: 55622 Contact info: Laura Cooper Profession: Call Centre & Customer Service > Customer Service Employer : Kinetic Recruitment Date Published: 28/10/2021 2:43:00 PM Skills:
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