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Job Offer: Manager Voice of Customer:ACC_hainesJob description:Job Description» Wellington located with flexible working arrangements» Customer relationships, insights and intelligence » Bring your inclusive leadership abilities approach Lead a centre of skills that will be the voice of the customer for ACC. We want all people in New Zealand receive the support they need to avoid injury and manage their own wellbeing Our Manager Voice of the Customer, will play a critical function in this mahi, ensuring that the practices and perspectives of people in New Zealand are well understood and can inform ACC’s operational and strategic direction. In this function, you’ll provide leadership abilities to a team that provides customer research, engagement and the collection and monitoring of customer feedback, and to generate insights and evidence that enables customer-focused design, decision making and prioritisation. Working in partnership with key leaders across ACC, you’ll support great decision making through evidence and strong relationship development. You’ll be motivated by collaborative approaches, connecting the work of your team with other functions to enable an integrated picture of the practice and results of most importance for the people we serve. We’re committed to Te Tiriti o Waitangi by providing space for m?tauranga M?ori located approaches to lead, support and develop approaches, tools, actions and expertise that creates space for M?ori and Tangata Tiriti (non-M?ori). Our Te Tiriti o Waitangi direction is guided by the Wh?ia Te Tika – Pursue What is Right and M?ori Strategy. Information technology illustrates our commitment to improve M?ori access, practice and results through our function managing the ACC scheme. What We are seeking for from you to be prosperous in this function includes the following: » significant practice in developing and delivering strategic work programmes to deliver research and customer insights that balance the interests of customers and stakeholders » leadership abilities of the development and delivery of large programmes of work » practice in leading the scoping, prioritisation and design of research and customer insights activities » Partnering with internal stakeholders to deliver insights that are accessible and actionable » leadership abilities of teams to achieve results through strong coaching, sound problem solving and robust decision-making skills » Inclusive, safe and collaborative leadership abilities style which creates space for diverse perspectives » Commitment to Te Tiriti O Waitangi and its application to your function If you can tick off a few of the list above we’d love to hear from you. For us, it’s about how you go about your work the relationships you build along the way and how you support your team for success. Working at ACC We know that a diverse and inclusive team helps us meet the needs of our customers, and we welcome candidates from every ethnicity, national origin, gender identity, age, and those with a discapability or who have additional mental health needs. Information technology is important to us that people are free to be themselves at work. Some of the ways we encourage that include the following: » Employee networks to support our colleagues from diverse backgrounds » The option to explore flexible working that suits your needs and ours » Development opportunities in te reo M?ori me ng? tikanga For a PD click HERE. Applications will run through to 5pm Tuesday, 8 May 2021. Applications can only be accepted when submitted through our ACC Career Website. If you encounter accessibility issues when submitting your application, or if you have any questions about the function please email cath.scott2@acc.co.nz How to submit the application:https://careers.acc.co.nz/jobs/manager-voice-of-customer-2198 Applications will run through to 5pm Tuesday, 8 May 2021. Applications can only be accepted when submitted through our ACC Career Website. If you encounter accessibility issues when submitting your application, or if you have any questions about the function please emailcath.scott2@acc.co.nzSkills:
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