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Job Offer: Manager Contact Centre Services, Hamilton, Permanent:Ministry of Social DevelopmentJob description:Job Description»leadership abilities of Service Managers through a principles-located approach»Culture of continuous improvement »Provide thought leadership abilities and execute strategy Ko te pae tawhiti Wh?ia kia tata, ko te pae tata Whakamaua kia tina. Seek out the distant horizons, while cherishing those achievements at hand. The Ministry of Social Development works to contribute positively to the well being of people today and into the future. From the services we deliver to the policy advice we give, we strive to keep improving so we can help each generation of New Zealanders build the capabilities they need to contribute positively to society. We have an important function to play. Every call we take impacts New Zealanders lives. We need to get Information technology right the first time, so we have capacity to assist those who need our support most. The work is varied and diverse; we receive a range of queries including, employment support studylink assistance entitlements, earnings support entitlements, childcare subsidies, housing assessments, extra help financial assistance, hardship grants and requests for information to name a few. About the function and you We are seeking for an exceptional and practice leader who has has an engaging and positive approach to lead our complex and fast-moving Contact Centre Service in Hamilton. You’ll be providing strategic leadership abilities to several Service Managers, translating organisational strategy in to business plans ensuring delivery of a seamless and join-up service to clients. Reporting to the General Manager Contact Centre and Digital Services you'll: » Provide strong, effective leadership abilities to your team » Lead the operation of the Contact Centre and be responsible for the overall performance, including the prosperous implementation of Service Delivery and Ministry initiatives » Create a welcoming and positive environment for our staff - where we look after each other and provide a great service to New Zealanders that need our help » Motivate, inspire and influence those around you to achieve/exceed targets and expectations - and then take time out to celebrate success » Provide guidance, support and coaching to develop the leadership abilities capcapability in your teams » Build relationships with other MSD teams to make sure we're connected and delivering an integrated service » Be committed to continuous improvement – always connecting back to our purpose and looking for better ways of delivering our services You will also be involved in: » Recruitment and training of new employees » Performance management and providing individualised coaching » Assisting in the completion of regular assessments » Monitoring and reporting on performance at an individual, team and unit level » Advancing the professional development of the team » Supporting wider MSD initiatives Benefits» capability to influence change and implement continuous improvement initiatives» Regular coaching and development opportunities » Great location near public transport and amenities » Competitive income in line with expertise and practice For a further discussion about the function contact Geoff, GM Contact Centre and Digital Service on(04) 916 3168. Position Description https://www.msd.govt.nz/hr/documents/position-descriptions/dce-service-deli very/client-service-support/manager-contact-centre-services-november-2021.do cx How to submit the application: To apply, click the ‘Apply Now’ button to upload your CV, cover letter and complete the online application form. Note: Your cover letter will be a key part of our assessment process, so please highlight how your practice relates to the key responsibilities listed in the position description. Internal MSD Employees - please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate. Applications close : Friday 30th September 2022 at 10pm income range: $109,999.00 – $164,999.00Skills:
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