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Job Offer: Client Service Leader – Payments – Dunedin:ACC_hainesJob description:Job Description»Customer focused leadership abilities»Operational service delivery manager »Strong people focus with an capability to lead and embed change If you are a customer focussed leader who thrives on consistency, collaboration and ensuring teams of people are integrated to deliver a great service to customers this is the function for you. ACC’s vision is to create a unique partnership with every New Zealander, improving their quality of life by minimising the incidence and impact of injury. In Operations Payments, we remove the financial stress people have when they are off work due to an injury. Not only that – we also reimburse prescriptions and travel required because of their injury. We know that by helping and reducing the stress of getting paid, our clients can focus on what matters most – getting better and getting back to independence. We are also responsible for making sure that our providers are paid accurately and on time for the services they provide. Because we play such an integral part in the recovery practice of our clients, we are a Top 6 Priority Function here at ACC. As a Client Service Leader, you will play a key function in engaging and motivating your teams, so they can confidently deliver a great practice and results for our clients and providers, doing their best every single time. To be prosperous in this function you will bring with you: » Strong leadership abilities practice leading multiple customer facing teams » Commitment and desire to improve the employee and customer practice » Passion and focus for consistency and collaboration » Demonstrated track record of driving performance and great customer results » A mindset of continuous improvement The Client Payments teams are located in the two greatest hubs – Hamilton and Dunedin. At each of these hubs we have 40 amazing Payments Assessors, four dedicated Team Leaders and one awesome Client Service Leader. Working at ACC We know that a diverse and inclusive team helps us meet the needs of our customers, and we welcome applications from people of every ethnicity, national origin, gender orientation, gender identity, gender expression, age, and/or status as an individual with a discapability. It’s important to us that people bring their whole selves to work. To support an inclusive workplace, we have: » Employee networks: ACC’s M?ori Strategy, Wh?ia te Tika » Pride@ACC » capability@ACC » Women’s Network » Cross-Cultural Network » The Mind Network » Development opportunities in te reo M?ori me ng? tikanga » Advocates in the discapability sector » Diversity and Inclusion Approach » Support M?ori by partnering with iwi and other M?ori entities. This is a great function, working with great people, in an environment that will enable you to develop your leadership abilities capcapability. The work our teams do, has a real impact on the lives of New Zealanders, as we work with them to improve lives every day. How to submit the application:Applications will run through to Sunday, 14 March 2021. Applications will only be accepted when submitted through our career website.If you encounter accessibility issues when submitting your application, or if you have any questions about the function please email vicki.jeffries@acc.co.nzSkills:
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