Job details |
||||||||||||||||||||||||||||||
|
Customer Service Representative:Adecco Personnel LimitedJob description:Customer Service Representative - Call Centre & Customer Service
Customer Service RepresentativeLocation All AucklandAuckland Job type Full Time Salary to Category Call Centre & Customer Service > Customer Service » Albany Location » Customer Service Representative » Temporary Contract - Possibility to go permanent Objectives of the Position To provide excellent customer support in an office bound sales role Responsibilities ? Internal sales function and technical support ? Credit administration ? Product return management Specific Duties: Customer Service ? Answer calls and responding to customer enquiries in a timely, friendly and professional manner ? Proactive selling ? Accurate data entry of sales order process ? Timely completion of all required documentation Credit and Returns Management ? Proactively manage credits, not allowing them to accumulate beyond three days without action ? To ensure all credit requests are process and completed on time ? Minimise / eliminate all pricing and inaccurate documentation generated credits ? To assist the CSR Team Leader to manage the product returns process General ? To be a constructive member of the Customers Service and Sales team ? To support the timely achievement of CDB Media goals ? Any other duties as required Competencies: ? Minimum of two years' experience in CSR or Sales role ? Computer literate in both PC and Business System Applications ? Excellent communication, organisational and documentation skills Personal Qualities: ? Enthusiastic and committed with a "Make it happen: attitude ? Excellent communication and problem-solving skills ? Mechanical / technical aptitude - with a desire for product knowledge ? A team player who relates well to all people and cultures ? Thrives in a fluid environment with shifting priorities Personal KPI's: ? Positive feedback from customers ? Accuracy of transactions and documentation ? Proactive management of credits, not allowing to accumulate beyond three days without action ? All returns checked upon arrival and processed within one working day ? All orders entered within two hours of receipt ? Proactively keeping an accurate working knowledge of current product range If you are interested in this role please APPLY now or email kagnew@adecco.co.nz with a copy of your CV. Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group is an Equal Opportunities Employer. share Go Back Apply Now Apply with Adecco Save for later Reference number 200091758_163001847752605 Contact Details Kaitlyn Agnew Date Posted 27/08/2021 8:55:00 AM Skills:
|
||||||||||||||||||||||||||||||
|