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Job Opportunity: technical support agent:Job description:job detailsposted. Wednesday, 21 July 2021 location . auckland specialism . Information technology & ICT job type . permanent working hours . Full-Time income . NZ$ 50,000 - NZ$ 55,000 per year reference number . 90M0451004_1626825497 contact . ben challis, randstad apply now .seek-apply-btn { display: block; width: 260px; height: 48px; line-height: 45px; background: #e60278; color: #fff; border-radius: 4px; box-shadow: 0 1px 2px 0 rgba(64,64,64,0.5); font-size: 18px; text-align: center; text-decoration: none; font-family: Helvetica, Arial; } .seek-apply-btn:hover { background: #fd0585; box-shadow: 0 1px 2px 0 rgba(64,64,64,0.4); } .seek-apply-btn:active { background: #cd026b; box-shadow: 0 1px 2px 0 rgba(64,64,64,0.7); } .seek-apply-btn__image { display: inline-block; height: 30px; width: 75px; margin: -1px 0 0 9px; vertical-align: middle; background: url(/Images/System/seek/seek-apply-with-logo.svg) no-repeat; background-size: 100% 100%; } a.seek-apply-btn:link, a.seek-apply-btn:visited, a.seek-apply-btn:active { color: white; } Apply with job descriptionOur client is growing and we're looking for talented and passionate Information technology Support agents. You will be responsible for providing technical support and customer service over the phone, solving technical issues and escalating problems when required. With offices in America, Australia and NZ- this market leading technology product requires a strong technical support team.Have you got technical support practice? Do you have a passion for helping people? We're looking for Somebody with both a passion for technology and great written and verbal communication. If this sounds like you read on... Our client is going from strength to strength, with a talented team behind them. Come join a growing team located in Albany, Auckland. If you want to work somewhere with career progression within a fun and friednly environment this is the company for you! Key Job responsibilities: » Engaging directly and promptly with customers, installers and dealers either by telephone, electronically or face to face » Obtaining and evaluating all significant information to handle inquiries and issues » Identifying and escalating situations requiring urgent attention with clear and concise notes » Managing requests and unresolved issues » Following up with cases to provide feedback to customers » Communicating and coordinating with internal stakeholders » Providing a professional service to customers The team operates Monday - Friday (7am-7pm) and occaional Saturday work (7:30-4pm). income up to $55,000 DOE. If this sounds like your next function please apply now. Please note as this is a permenant function we are only able to consider candidates who currently hold the right to work in NZ. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. expertiseHelpdesk, service desk, customer service, Technical Supporteducational requirementsSecondary School/High SchoolSkills:
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