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Offer: Box Office & CRM Manager:Job description:Job detailsOrganisation New Zealand Opera Closes 29 Jul 2022 Posted on 13 Jul 2022 Region Auckland Work type Full time employment Work classification Management & Admin ShareAs New Zealand's national opera company, we are working to transform the world of our audience through an practice of opera that connects, engages and empowers reflection on our human condition. We have a strong strategic vision and are excited to be able to provide the opportunity for an practiced box office manager to join our team and contribute to the future of opera in Aotearoa.We are planning for the retirement of our wonderful Box Office Manager and seeking to find the right person who can work alongside her as she gradually steps back over the coming months. Reporting to the Marketing Manager, the Box Office & CRM Manager is responsible for managing the strategic, technical, analytical and everyday operations of New Zealand Opera's box office. We are seeking for a special candidate who can provide high-level customer service and a professional front-end face to ticket sales. The prosperous applicant will need to be a team player and excellent communicator with a proven record of managing CRM/ticketing systems within a fast-paced events environment. We are seeking for a person who will work closely with the marketing team to: » Manage all aspects of ticketing for the Company, including pricing strategy, back-end set up, sales, customer service. » contact with the Marketing and Development team to develop data-driven strategies for maximising box office revenue. » Operate the NZ Opera Box Office at each venue and lead in providing optimal customer service at all NZ Opera performances. This will require travel to support seasons outside of Auckland. » Reconcile revenue reports for each event and provide regular updates on sales to the Marketing and Development team as required » Be the super-user and system administrator of Tessitura (NZ Opera's CRM system), responsible for the smooth running of Tessitura across the organisation. » Maintain and drive NZ Opera's use of customer data to create and inform marketing strategy and individual campaigns, communications, and philanthropy initiatives. We are seeking for a candidate with practice in the following areas: » At least three years Box Office practice or a availability to learn » Comprehensive knowledge of Tessitura or another industry standard CRM. » A good appreciation and knowledge of opera, classical music or the performing arts is preferred » A basic knowledge and acknowledgement of the importance of Te Tiriti o Waitangi, Te Ao M?ori and te reo M?ori is a welcome advantage for the position If you are a highly motivated, passionate and outgoing individual with a desire to contribute to the artistic fabric of Aotearoa through Opera, we would love to hear from you. We provide a supportive and inclusive work environment that respects diversity located in Parnell, Auckland. This is a full-time, 40 hour per week function located in our Auckland office and includes some weekend and evening work. How to submit the application: To request a full Job Description email recruitment@nzopera.co.nz To apply, please email your CV along with a cover letter detailing your suitcapability for the function to Emma Broad, Executive adjunct at recruitment@nzopera.co.nz Applications close on Friday 29 July 2022. Skills:
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