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Job Opportunity: Service Desk Analyst:MinEducationJob description:Job DescriptionAbout usAt the Ministry of Education, our people shape an education system that delivers equitable and excellent results. Our sights are set on ensuring our education system serves every individual child and young person fairly and creates the best foundation for equal opportunity. Our organisation is full of hugely talented people, from a wide variety of backgrounds. They work collaboratively, setting goals and reaching them, to shape a world-leading education system. Our people are broadening their own horizons and, ensuring our education system is equipped to broaden the horizons of our children and young people, thus ensuring the best possible future for New Zealand. About the function Are you looking for a new challenge in Information technology Service Desk Support? Do you get a kick out of helping others, and have excellent written and verbal communication expertise? Are you comfortable working in a challenging and fast paced environment? If so, this function could be yours. Joining our existing team, you’ll help us expand our reach to provide continuous support capcapability from our location in Auckland team. You’ll gain practice providing Information technology Service Desk support across a broad variety of business technologies including; mobile devices, remote access, Skype, application software, networking, printing, desktop, exchange, shared folders, internet support, hardware, user security and onsite support. About you To be prosperous in this function you will have the following: » At least one years’ practice in an Information technology Service Desk environment using a call tracking system, preferably ASM-vFire. » practice in supporting Windows computers, tablets and laptops as well as Android and Apple mobile phones » practice in supporting Microsoft Office Suite » Windows Server practice – basic Active Directory administration Do you have the following? » An attraction for technology and navigating different systems » A natural interest in helping people, and know how to build relationships quickly » Excellent communications expertise – you’re a natural on the phone and can master a great email. To thrive in this function you’ll have the following: » Sound customer service practice – preferably Information technology Service Desk » Tact, diplomacy, patience » Personal assertiveness and motivation » Fast keyboard expertise » capability to multitask and prioritise » High attention to detail, thorough, meticulous and consistent » A focus on results and solutions » Full driver’s licence is desirable but not required If you’d like to bring your expertise to a compensateing function within an organisation that’s continuously reaching goals and striving for a better future for New Zealand, we’d love to hear from you. How to submit the application:Are you ready to make a difference? The Ministry invites applications from fully vaccinated people or people with a valid medical exemption (under the COVID-19 Public Health Response (Vaccinations) Order 2021). We will require evidence of your vaccination status, or your medical exemption, at the pre-employment stage of our recruitment process.There is more information in the position description attached, please review and if this opportunity interests you, please apply now attaching your CV and cover letter telling us why you are the best person for this job.For more information Contact Us by Jean Feliciano on 09 265 3128 Applications close on Friday, 4 February 2022.Click here to view the function descriptionSkills:
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