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Job Offer: Visitor Host Team Leader l Kaiwhakahaere Manaaki Manuhiri:Job description:Job detailsOrganisation Te Uru Waitakere Contemporary Gallery Closes 26 May 2021 Posted on 13 Dec 2019 Region Auckland Work type Full time employment Work classification Visual Arts ShareVISITOR HOST TEAM LEADER l Kaiwhakahaere Manaaki ManuhiriTE URU WAITAKERE CONTEMPORARY GALLERY We are pursuing a highly motivated Visitor Host Team Leader to lead and support the delivery of outstanding customer service at our gallery, enabling our visitors to enjoy and explore our world-class facility and the services Information technology offers. Te Uru is a regional gallery locally rooted in Titirangi, West Auckland but globally minded. As a destination gallery that opened in 2014 as part of the refurbished Lopdell Precinct, our relatively new home offers world-class, purpose-built facilities, including five gallery spaces spread over three floors. Our mission is to provide contemporary visual arts and design practices in Waitakere that inspire, engage and challenge. We recognise Maori as Tangata Whenua and foster the principles of Te Tiriti O Waitangi internally and externally to enhance and develop our programmes. This is a full time, front line position worked from Tuesday to Saturday. This position would suit Somebody with substantial practice of working in a front-of-house function, preferably including practice of working in a line management capacity in a significant visitor destination gallery. The Visitor Host Team leader will report directly to the Director and work alongside the Education Manager, Curator, Exhibitions & Facilities Manager and Business Services Manager to ensure a consistent and seamless service and clear communication and information to all our visitors. The prosperous candidate will be driven by a commitment to lead and motivate the Visitor Host team to the highest standards of customer service and to ensure effective everyday management of all front of house activities. They will have a passion for ensuring that service standards are maintained and service culture is one of continuous improvement. This is an exceptional opportunity for the prosperous applicant to join our small and dedicated team at a pivotal stage of the organisation's evolution. The prosperous candidate will possess the following competencies: » Demonstrated capability to work prosperously with a wide variety of people from a wide variety of cultures and a sincere commitment to furthering the principles of biculturalism in Aotearoa New Zealand. » Demonstrated practice to lead a team, able to organise and motivate a front of house team and engender a sense of teamwork and common purpose, with a collaborative approach and as an effective team member. » capability to demonstrate clear thinking and to be solutions focussed, remaining calm and confident in dealing with stressful or emergency situations. Able to handle visitor complaints with ease and authority. » Clear knowledge of the operating environment of a contemporary art gallery, knowledge policies and processes significant to the position. » Demonstrated practice in retail sales with a good working knowledge of stock control, procurement, point of sale management and reconciliations. » Excellent communication and interpersonal expertise with the capability to deal effectively and confidently at all levels - internally across all departments, with all external contacts and every Gallery visitor. » Demonstrated practice with and an knowledge of health and safety and security standards as they apply to a large public venue. And will need to share our guiding values: » Manaakitanga » Innovation » Collaboration » Responsiveness » Inclusiveness » Sustaincapability This is an exciting and unique opportunity for someone who is an practiced leader, a mentor practiced in the training, performance and development of staff, with a specific passion for the arts, and the shared vision to position Te Uru as a pre-eminent regional art gallery. How to submit the application: How to submit the application: For a full position description, please Email address: Emmy Seccombe,emmy@teuru.org.nz Applications close Wednesday, 26th May 2021. Skills:
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