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Workforce Planner located in either Wellington, Dunedin, Hamilton or Manukau:ACC_hainesJob description:Job Descriptionlocated in either: Wellington, Dunedin, Hamilton or Manukau» Developing and maintain workforce planning processes and procedures » Create smart rostering which will help bring efficiency and allow agents to meet their SLA’s and service level requirements » Proven practice in large organisational forecasting and data analysis » Attractive income package We have a very exciting opportunity for a top-quality Workforce Planner to come and join us. As a Workforce Planner, you will provide skills in multiple work type analysis, design, development and improvement with respect to resourcing, workforce management and forecasting and monitoring strategies. You will be responsible for ensuring the best assignment of resources and employees through the use of effective planning and scheduling and you will be able to manage various staffing options effectively. A proficiency in effective recruitment forecasting located on attrition insights and analysis is an essential part of this function. What we’re looking for You will have significant Workforce Planning practice and know-how, preferably gained within a multi-skilled Contact Centre (or similar) environment. You will also have a thorough knowledge of and will have worked within a workforce management function and will have a working knowledge of rostering methodologies. Producing reports on operational performance located on actual data and trends will be an area of strength and you will be practiced in providing planning advice and support to Real Time Analysts. In addition to your technical savvy in the Workforce Planning space, you will have a proven capability to influence and negotiate and you will work collaboratively to maximise results and make improvements. You will have a delivery focussed approach and will keep the customer practice at the heart of what you do. Working at ACC We know that a diverse and inclusive team helps us meet the needs of our customers, and we welcome applications from people of every ethnicity, national origin, gender orientation, gender identity, gender expression, age, and/or status as an individual with a discapability. It’s important to us that people bring their whole selves to work To support an inclusive workplace, we have: » Employee networks: – Pride@ACC – capability@ACC – Women’s Network – Cross-Cultural Network – The Mind Network » ACC’s M?ori Strategy, Wh?ia te Tika » Development opportunities in te reo M?ori me ng? tikanga » Advocates in the discapability sector » Diversity and Inclusion Approach » Support M?ori by partnering with iwi and other M?ori entities. The indicative income sits between $ 78,468 and $101.547 but this is dependent on your skills and practice. Additional to the base income we also provide ACC’s 9% superannuation contribution. How to submit the application:Applications close on Sunday, 28 February 2021. Applications will only be accepted when formally submitted through our ACC career website. For more information, Contact Us by Vicki.jeffries@acc.co.nzSkills:
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