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Job Offer: Contact Centre Engineer:Ministry of Social DevelopmentJob description:Job DescriptionAbout usThe Ministry of Social Development is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent. We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, wh?nau and communities. As a Te Tiriti o Waitangi partner we are committed to supporting and enabling M?ori, wh?nau, hap?, Iwi and communities to realise their own potential and aspirations. Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are. Contact Centre EngineerAuckland locatedWe are seeking for a team player who can bring their depth of technical practice as well as their solid interpersonal expertise to Ministry of Social Development (MSD). You will be responsible for providing senior level engineering support and be a unique individual who has a networking education along with hands on expertise to back Information technology up. As part of our Contact Centre Engineer team, you will need to have the capability to handle multiple projects with varying networks and technology on a large scale, and solve issues effectively and efficiently. Time management and multi-tasking expertise are key ingredients to this position. We will rely on your capability to have not only solid verbal communication expertise, but also excellent customer service expertise. Our Contact Centre Engineers are all about solving customer's problems. Being a third level support for voice and data infrastructure, with a particular focus on contract centre technology, you will be someone who has an attention to detail, high energy and who has the capability to effectively communicate in a way that allows the customer to feel that that they are learning and being helped at the same time. Your technology expertise will include knowledge and practice in networking, contact centre technology applications and IP Telephony. You must have practice with Genesys Enterprise Routing and Information technology would be an advantage if had practice with Genesys GVP/VWAP and Genesys Workforce Management and Verint Call Recording. Ideally you will be a GCE (Genesys Certified Engineer). practice with Solaris, Windows, Oracle and Microsoft SQL Server along with an knowledge of JAVA and VXML principals would provide you with the depth of knowledge We are seeking for. Position Descriptionhttps://www.msd.govt.nz/hr/documents/position-descriptions/dce -people-and-capcapability/information-technology/contact-centre-engineer-jul 17.docxincome range: $98,348.00 – $120,203.00Closing date:Sunday the 4th December 2022Joining us Joining MSD means being part of a wh?nau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with M?ori, Hap?, Iwi and communities to realise their own potential and aspirations. If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process. MSD has a COVID-19 vaccination policy that encourages, but does not require, employees to be fully vaccinated for COVID-19 and its variants, unless the function is identified as requiring vaccination at the time. How to submit the application:To apply, click thelink https://jobs.msd.govt.nz/job/Auckland-Contact-Centre-Engineer/961677000/to upload your CV, cover letter and complete the online application form.Note: Your cover letter will be a key part of our assessment process, so please highlight how your practice relates to the key responsibilitieslisted in the position description.All applications must be made online. If this is not possible or if you have any queries, Contact Us by us atjobs@msd.govt.nz Internal MSD Employees - please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.Skills:
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