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Job Opportunity: Customer Service Representatives, Henderson, Permanent:Ministry of Social DevelopmentJob description:Job DescriptionPermanent, full time, 37.55 hours per week.Starting income $54,707 with the potential to gain up to $66,864 Applications close: 8 January 2023 Interviews: 16 January 2023 Start date :13 February 2023 Create a compensateing and significant career with one of New Zealand's largest employers and largest public service, right here in Henderson. Joining the Ministry means having access to real opportunities for growth, progression, and development all backed by a truly supportive and inclusive, values-located team culture. You'll be the first point of contact for the public, providing immediate phone assistance – making a real impact on the lives of everyday Kiwi's through in engaging conversations. We have a strong emphasis on coaching, staff-led development and internal progression which will give you the expertise and practice to develop into other functions in the Ministry.As well as working with great people, you'll enjoy an exciting office culture, a very supportive environment, and great staff benefits. A look at your everyday work» Taking inbound calls from those who need our support the most.» Listening and interpreting a client's situation and finding a path or solution to help them » Look at what our CSR's have to say here about working here https://www.youtube.com/watch?v=QXB3AOrQHkg About youPeople often call us when times are tough, and the calls can be difficult at times, so to flourish and be prosperous in this function, you'll need to have the following:» A strong passion and purpose for helping those who are in the most need. » Be adaptable, resilient, and able to quickly think on your feet. » Can ask effective questions and have strong active listening expertise » Have an eagerness to lgain and desire for self-improvements » The capability to work in a fast-moving environment where frequent change is normal. » Committed to showing up each day » Open-minded, patient and knowledge approach Perks and Benefits» Annual pay progression» Capcapability development framework to support your career aspirations with us. » Staff discount on Southern Cross Health Insurance » A modern office setting with contemporary contact centre technology » Lots of practical well being support through Poutuar? – peer support, Employee Assistance Programme as our vision is to have a workplace where everyone has a sense of purpose, feels valued, are thriving and showing compassion towards self and others. » $400 Vision care subsidy service towards your costs of eye tests, glasses and contact lenses » Accident insurance coverage for MSD staff Hours of workFull-time, 37.55 hours per week.The current Contact Centre's hours of operation are: •Mondays to Fridays, 7.00am to 6.15pm, and •Saturdays, 8.00am to 2.00pm. (Saturdays are rotational, and you will only work one Saturday every few weeks) We work on a no surprises basis and will ensure that you will know your scheduled shifts well in advance. Once a sufficient level of competence and independence has been achieved, we can discuss flexible arrangements for a hybrid model mix of working from site and in the house. Position Descriptionhttps://www.msd.govt.nz/hr/documents/position-descriptions/dce- service-delivery/client-service-support/customer-service-representative-marc h-2021.docxImportant recruitment information» If you are short listed the recruitment processwill include video pre-screening,interview, online assessment testing, and reference checking.» All candidates must include a current / updated CV with their application. A cover letter is preferred but not required as there are additional online application questions. » Candidates must hold NZ Citizenship or a Permanent Resident visa at time of application. Applications close: Sunday 8th January 2023 at 11pm. How to submit the application:To apply, click thelinknhttps://jobs.msd.govt.nz/job-invite/42482/to upload your CV and complete the online application form.Skills:
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