BUSINESS ANALYST - CX AND UX practice DESIGN »Looking for a step up into a Customer practice Design Specialist function » Champion customer-centric solutions to optimise end-user practice » Outstanding flexibility on income and hours
»WFH options, range of custom benefits + development opportunities
» Newly created exciting function in technology and operations » An outstanding values-driven organisation with customer@heart
The Organisation
With an ambitious strategic plan, this Shared Services organisation is embracing innovation and transformation to deliver a stronger customer practice and engagement through its digital and technology services. Operating with strong customer-centric values, this organisation truly works in partnership with its customers, all of whom operate complex and significant scale service-located organisations in the national healthcare sector. The Opportunity Currently, this organisation has large transformation technology programmes and projects delivering change to the external stakeholders. this function will contribute to transitioning these initiatives into business-as-usual activity within technology and operations and they will be growing the ?customer practice' capcapability to respond to changing market and customer and user expectations. Sitting within the Technology and Operations team, in this newly created function We are seeking for an practiced Business Analyst who has worked on CX and UX practice to collaborate across a broad user groups, to design and facilitate customer and user practices that are fit for future purpose.
About You You will be prosperous in the application of customer-centric design thinking, with capcapability in customer design protocols that use analytics and insights to support future state design that creates outstanding customer service and user practices. Bring your advanced visualisation of end to end customer practice, supported by attuned expertise in mapping the relationships that connect complex processes, people, and interactions. With outstanding communication, expertise of business systems and functions, relationship building and management expertise, you will champion service design, to identify, envisage, and solve problems to generate significant user-centric solutions and continuous service improvement. You will have excellent engagement, presentation, and leadership abilities expertise, able to effectively influence and communicate across all levels within organisations. Action To register your interest in this superb opportunity, please submit your details in absolute confidence via our registration process attaching both an up-to-date CV and cover letter (in Word please). Alternatively, for a confidential conversation, contact Amanda Scott, Consulting Director, talentnow! on 021784483.
Only NZ located eligible canddiates are able to apply. Short description.
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Management Consulting, Business Improvement, and Change Management
