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Job Opportunity: service desk analyst:Job description:job detailsposted. Tuesday, 1 June 2021 location . auckland specialism . Information technology & ICT job type . temporary working hours . Full-Time income . NZ$ 25.00 - NZ$ 38.00 per hour reference number . 90M0450231_1622503851 contact . ben challis, randstad apply now .seek-apply-btn { display: block; width: 260px; height: 48px; line-height: 45px; background: #e60278; color: #fff; border-radius: 4px; box-shadow: 0 1px 2px 0 rgba(64,64,64,0.5); font-size: 18px; text-align: center; text-decoration: none; font-family: Helvetica, Arial; } .seek-apply-btn:hover { background: #fd0585; box-shadow: 0 1px 2px 0 rgba(64,64,64,0.4); } .seek-apply-btn:active { background: #cd026b; box-shadow: 0 1px 2px 0 rgba(64,64,64,0.7); } .seek-apply-btn__image { display: inline-block; height: 30px; width: 75px; margin: -1px 0 0 9px; vertical-align: middle; background: url(/Images/System/seek/seek-apply-with-logo.svg) no-repeat; background-size: 100% 100%; } a.seek-apply-btn:link, a.seek-apply-btn:visited, a.seek-apply-btn:active { color: white; } Apply with job descriptionAs a Service Desk Analyst you will be part of a large Information technology Support team, providing efficient and responsive support across a large NZ Enterprise.This is a full time position, providing expert first and second level support responses for installation, maintenance and technical problems for hardware and software. You will have practice within administration and troubleshooting functions with a strong customer service mindset. The function will be predominantly remote however occasional on site support will also be required. The support function supports over a hundred different sites therefore Information technology is essential you are able to work to processes and able to work at a fast pace. There is also the option to work flexibly at home for around 50% of the time. » Providing excellent customer service via phones, emails, ticketing systems and in person » The capability to provide assistance whilst evaluating and prioritising tasks, installation and maintenance of Information technology assets » Recording troubleshooting and escalate issues to technical teams, liaising with vendors » Incident and ticket allocation » Ensuring all issues are logged in the Help Desk System and all issues are resolved according to agreed SLAs » Manage multiple high priority initiatives in a fast-paced technical environment » Analysing Data and actively seeking out opportunities to improve processes. To be prosperous in this function you will have: » Minimum of 2 years service of help desk customer service practice » Demonstrate expertise of installation and maintenance of hardware and software » practice configuring and working with Active Directory, Microsoft office suite and licensing is preferred » Flexibility and agility to work in a fast paced environment » Proven practice problem solving with strong communication expertise (written and verbal) Start date is ASAP, if you meet the requirements please get in touch and apply now! At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. expertiseService Desk, Information technology Support Level 1/2, Customer Service, Active Directoryeducational requirementsSecondary School/High SchoolSkills:
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