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Offer: Customer Service (Product):Job description:
Customer Service (Product)Job location:Auckland Rodney & North Shore Work Type: Permanent » » » »Close to home, interest in Farming/Gardening a plus »Great income/bonus, training & growth opports »Albany/Rosedale area – off Constellation, free onsite parking! The Company » An international company headquartered in the US, my client is a leading manufacturer of a range of products that service the needs of those using outdoor equipment » An importer and distributor in NZ, reporting through to Australia, this company has just had a bumper year, with more to come! » You will be supporting the needs of their existing dealer network which ranges from large well known retail stores to specialist stores that stock their range of products The Position » Resolve customer enquiries regarding company products and ensure on-time delivery of products » Troubleshoot to determine root cause of customer concern and provide support » Order management, review inventory availcapability and coordinate logistics » Enter customer contact details into Customer Relationship Management software (SAP is used, but any ERP practice will suffice as systems training will be provided) » Customer follow-up, communicating delivery dates and explaining backorders » Investigate and resolve inquiries related to order fulfilment, debits, credits and returns » Monitor open orders and scheduled shipment dates to expedite as needed to meet customer expectations » Develop great working relationships with both internal and external customers who are located nationwide – urban and rural sectors! You » Will have customer service ‘product’ located practice (not from just the service sector or Call Centre) » Will enjoy being part of a small vibrant busy but relaxed team » Have a quality focus and excellent problem solving expertise » An interest in the great outdoors would be valuable! » Systems savvy, great documentation, listening and phone expertise, being able to resolve issues and multi-task On offer » Free onsite parking (a big plus in Rosedale) » Cafes nearby » A great starting income with eligibility for annual bonus » Job security, recognised international brand, leading supplier worldwide » Flex hours if time needed for eg Dr’s visit – work as a team » Systems training (SAP is used), google sheets - meets/hangouts » On job training – seasonal peaks, quieter at the moment » Lots of opportunities for growth » AND a great Manager To be considered for this great function, please send an updated resume through to Sue Brash by clicking apply now. Ph 022 6188011 Reference Number: 55381 Contact info: Sue Brash Profession: Call Centre & Customer Service > Customer Service Employer : Kinetic Recruitment Date Published: 9/06/2021 2:14:00 PM www.kinetic.co.nz Job location: Auckland Rodney & North Shore Work Type: Permanent » » » »Close to home, interest in Farming/Gardening a plus »Great income/bonus, training & growth opports »Albany/Rosedale area – off Constellation, free onsite parking! The Company » An international company headquartered in the US, my client is a leading manufacturer of a range of products that service the needs of those using outdoor equipment » An importer and distributor in NZ, reporting through to Australia, this company has just had a bumper year, with more to come! » You will be supporting the needs of their existing dealer network which ranges from large well known retail stores to specialist stores that stock their range of products The Position » Resolve customer enquiries regarding company products and ensure on-time delivery of products » Troubleshoot to determine root cause of customer concern and provide support » Order management, review inventory availcapability and coordinate logistics » Enter customer contact details into Customer Relationship Management software (SAP is used, but any ERP practice will suffice as systems training will be provided) » Customer follow-up, communicating delivery dates and explaining backorders » Investigate and resolve inquiries related to order fulfilment, debits, credits and returns » Monitor open orders and scheduled shipment dates to expedite as needed to meet customer expectations » Develop great working relationships with both internal and external customers who are located nationwide – urban and rural sectors! You » Will have customer service ‘product’ located practice (not from just the service sector or Call Centre) » Will enjoy being part of a small vibrant busy but relaxed team » Have a quality focus and excellent problem solving expertise » An interest in the great outdoors would be valuable! » Systems savvy, great documentation, listening and phone expertise, being able to resolve issues and multi-task On offer » Free onsite parking (a big plus in Rosedale) » Cafes nearby » A great starting income with eligibility for annual bonus » Job security, recognised international brand, leading supplier worldwide » Flex hours if time needed for eg Dr’s visit – work as a team » Systems training (SAP is used), google sheets - meets/hangouts » On job training – seasonal peaks, quieter at the moment » Lots of opportunities for growth » AND a great Manager To be considered for this great function, please send an updated resume through to Sue Brash by clicking apply now. Ph 022 6188011 Reference Number: 55381 Contact info: Sue Brash Profession: Call Centre & Customer Service > Customer Service Employer : Kinetic Recruitment Date Published: 9/06/2021 2:14:00 PM Skills:
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