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Customer Success Representative:Adecco Personnel LimitedJob description:Customer Success Representative - Call Centre & Customer Service
Customer Success RepresentativeLocation ChristchurchCanterbury Job type Full Time Salary 50,000 to 55,000 Category Call Centre & Customer Service > Call Centre Operator » Proudly 100% New Zealand owned and operated » Stable business growth » Great entry level opportunity for career growth About us: Our client is proudly 100% New Zealand owned and operated and is a leading provider of GPS & Fleet technology and telematics solutions for the fleet tracking industry. Their mission is to deliver the highest quality products and services to customers and help them optimise their operations. their team is dedicated to customer success and committed to providing the best possible support experience. About the role: The success of our Customer Support team is pivotal to our customers and us, and we are looking for an exceptional individual to join our team as a Customer Success Representative. As the face of our company, this role will assist our Customer Success Manager in managing a designated group of customers via various communication channels from diverse business demographics. With comprehensive training, you will have expert knowledge of Fleetpin's products, services, and processes to provide optimal support to our customers. Based out of our Christchurch head-office, you'll have access to all the necessary tools to succeed in this role. With an 8am start-time, you'll be able to enjoy occasional shared lunches and celebrations with our team. Your positive, motivated, and productive energy will be integral to your success in slotting right into our team, taking pride in being patient and empathetic towards our customers. As our Customer Success Rep, you'll be responsible for diagnosing and resolving any Fleet Tracking issues, providing feature-specific training, conducting regular call cycles to ensure customers are optimizing our system's potential, upselling hardware and software, and identifying new business opportunities. About you: » You will be a people person that first and foremost enjoys communicating with a mind to provide the very best support to customers to ensure their success is our success. » It would be useful if you had an interest in one or more of the following: software systems, electronics, fleet tracking, customer care, account management, or sales. » Having some customer or technical skill/support/service/sales experience will be an advantage, but is not necessary. » You will be hungry and motivated to learn all about the evolving world of GPS technology and telematics. » You thrive in busy and sometimes challenging environments where time management, multitasking and working at speed is essential. » You will have excellent and proven verbal and written communication skills. » You'll be a fantastic 'solutions focused' team player. » You take customer escalations seriously and focus on solutions professionally, but you will also take them in your stride - they're part of this gig! » You love the administrative component of customer service, so you will always input data and notes accurately and timely. » You enjoy looking after customers in a supporting role and sales role. » You may have some experience with CRM systems and processes. » You wish to seek a career path in technical support, product development, customer support, sales or account management. Key Performance Areas: » Answering inquiries from customers in a timely manner (Phone, email, Chat etc) » Resolving inquiries with positive outcomes for customers » Regular call cycles with customers to ensure that they are getting the most from our products and service., and to seek upsells and referrals. » Creating, sharing, discussing and assisting in implementation of solutions to reduce incoming inquiries and improving efficiency of Customer Support and Customer Experience. » Upskilling in all aspects of products and services. » Contributing to Help articles/videos etc on a regular basis to assist in the reduction of inbound help inquiries and to improve customers user experience. » Maintaining a positive team based attitude to assist in enhancing the Customer Support team's wellbeing. » Focusing attention on seeking solutions and problem solving to generate positive outcomes. » Keeping a detailed data entry record on CRM system which complies with company's processes and procedures. » Collaboration with other teams and external stakeholders to collectively enhance company's culture and services to customers If you are interested in pursuing this role as your next career opportunity, please click 'APPLY' now. In the meantime, if you have any questions or would like to schedule a further discussion, please feel free to email Leo at E-Mail: lliu@adecco.co.nz. We are excited to hear from you! Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group is an Equal Opportunities Employer. share Go Back Apply Now Apply with Adecco Save for later Reference number 200111798_168177065259089 Contact Details Leo Liu Date Posted 18/04/2023 8:31:00 AM Skills:
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