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Job Opportunity: Customer Service Representatives, Contact Centre Services, Hamilton Permanent:Ministry of Social DevelopmentJob description:Job DescriptionCustomer Service Representatives, Contact Centre Services, Hamilton»Permanent, Full Time (37.55 hours per week) »Start date: 22nd August 2022 »Starting income $54,707.00 ? Complex, varied work where you get to work on the solution with the client ? Vibrant and proudly diverse one-team culture We have several permanentopportunities available for motivated, strong communicators to provide exceptional customer service to our clients over the phone for an August 2022start. As a CSR, you will practice our comprehensive and modern training approach that are equipped to confidently work with clients, primarily through inbound calls and processing applications. We provide a positive and progressive work environment, where we all support each other to achieve excellent results for our clients. Our team is renowned for its high quality of training – this often means over time our CSRs are in high demand for progression to other functions in the Ministry. We are a diverse and inclusive site that celebrates the practices our amazing people bring to group, making us a strong and engaged team. Hours of work These are full-time (37.55 hours per week), permanent opportunities . Your scheduled shifts will be for 5 days across: » Mondays and Fridays, between 6.55am to 10.00pm, and » Saturdays between 8.00am and 2.00pm. We work on a no surprises basis and will ensure that you will know your scheduled shifts well in advance. About you » You enjoyusing quality conversations to help each client work through their situation and can demonstrate a history of providing clients or customers a positive practice on the phone. » You have shown that you can work efficiently, accurately and are confident in making good decisions. » You have learnt your way around multiple Information technology systems before and are confident that you can easily lgain our Ministry Information technology systems. » Youenjoy workingin afast-paced environment where frequent change is normal. Key recruitment process information »Applications close Monday 25th July 2022 at 4pm. » If you are short listed the recruitment process will include either a face to face or video interview, assessment testing, and reference checking. »Position Description http://www.msd.govt.nz/hr/documents/position-descriptions/dce-service-deliv ery/client-service-support/customer-service-representative-march-2021.docx » MSD has a COVID-19 vaccination policy which requires employees to be fully vaccinated. In the application form, you will answer the following questions: » Describe a time where you provided customer service that created a positive practice for a customer or client. (100-300 words). » Tell us what you think some key factors are for communicating effectively on the phone.(100-300 words). » Why do you think you would be a great CSR? (100-300 words). How to submit the application:Apply Here:https://jobs.msd.govt.nz/job/Waikato-Customer-Service-Representatives% 2C-Contact-Centre-Services%2C-Hamilton-Permanent/908644800/Skills:
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