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Job Opportunity: Senior Advisor:MinEducationJob description:Job DescriptionSenior Advisor, Sensitive ClaimsFixed-term until 30 June 2021, full-time, Wellington Kia ora, Bula Vinaka, Fakaalofa lahi atu, Fakatalofa atu, Kia orana, Malo e lelei, Malo ni, Talofa lava, Tena koutou katoa and welcome. Help shape the future of education At the Ministry of Education, we work together to shape an education system that delivers equitable and excellent results. Our organisation is made up of more than 3,000 talented and committed people around New Zealand, from a wide variety of backgrounds and cultures. While we work in different groups and on different things, we all strive every day to make the biggest difference we can for every child, young person and adult student in our education system. About our group and team The Sector Enablement and Support group includes a number of teams around the country who work closely with the Early Childhood and Schooling sectors, providers, and communities to provide support, skills and resources to help children and young people reach their full potential. We also directly provide Learning Support for around 40,000 children and young people. The Sensitive Claims team is located at National Office and manages our process to resolve abuse claims that have been lodged with the Ministry. We’re a small, close-knit team who work hard to ensure this important process is as efficient as possible, while providing a good service to our claimants. About this function We are seeking for a bright, motivated and well-organised Senior Advisor to support our claims resolution work. You will work with other Senior Advisors and Ad visors to guide claims through our process, ensuring Information technology runs smoothly. The function includes the following: » Being a point of contact for enquiries received from people wanting to know about our process » Working closely with our assessors to support the assessment of claims » Preparing documentation including reports and correspondence About you We are seeking for Somebody with strong advisory skills, who is able to give clear well-reasoned advice to support decision-making. We work very closely with the Ministry’s Legal team, so an interest in legal issues and an inquiring mind is a must. You will also need to have the following: » Empathy with claimants and a commitment to providing excellent customer service » Strong analytical skills, with good attention to detail and the capability to engage with complex material » Excellent written and verbal communication skills » A collaborative approach to your work, maintaining excellent relationships with your colleagues across the Ministry » The capability juggle multiple tasks and react quickly and positively to new work » A tertiary qualification, possibly in Law or another significant field. » The capability to understand and apply the principles of Te Tiriti o Waitangi and tangatawhenuatanga Some practice in managing complaints would also be useful. Are you ready to make a difference? We welcome candidates from diverse backgrounds, including M?ori, Pacific and those with disabilities. As a government agency, the Ministry is committed to keeping to the Treaty of Waitangi’s guiding principles in our work for and with M?ori students, their wh?nau, hap? and iwi. Please review the position description by copy and pasting this link into your browser: https://expressonline.haineslink.co.nz/pdfs/676109_JobDesc.pdf For more information, Contact Us by Jessica McKelvey atJessica.McKelvey@education.govt.nz Applications close Sunday, 28 February 2021. How to submit the application:If this opportunity sounds like you, apply now using the 'apply online' button.Skills:
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