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Offer: Advisor Covid Contact Centre:Ministry of HealthJob description:Job DescriptionJoin us in this Work in the house function to keep Aotearoa safe from Covid-19 and provide phone-located support to our community. We have positions available now and are opening up expressions of interest for full-time or part-time rosters across a multitude of shift patterns Monday to Friday and weekends.Our Covid teams work in the house in a virtual contact centre environment and manage inbound and outbound calls supporting service users in this fast-paced phone-located function. You will receive virtual training as part of your onboarding with us. About the function – Atu mo te mahi This is a virtual contact centre, you need to be able to work in the house using your own laptop or PC and a reliable Internet access. Our teams operate Monday to Sunday between 8am and 8pm or 24/7 and would offer full time or part-time shifts. We have vacancies in both our Covid Welfare, Covid Inbound and Covid Vaccinations services. Covid Inbound manage our 0800 incoming Covid Healthline and Covid Welfare manage outbound calls to people who have or have been in contact with cases of Covid-19 and are required to self-isolate. Covid Vaccinations manage inbound and outbound calls supporting users in both registrations and bookings for vaccinations. About you – Pehea koe Working within a virtual environment, you will need to be confident using online systems and talking with service users over the phone. You’ll also need great communication expertise to manage calls with empathy, kindness and professionalism. You will also need the following: » Proven practice in a customer-focused function » Strong communication expertise » Confident in a phone-located function and accurate typing expertise » Call centre or customer service practice would be an advantage » Digitally savvy and confident using technology » Keen to lgain in a fast-paced environment with the capability to pick up new information » This is a work in the house function where you will need to stay up to date to deliver a seamless service to our community » Must be eligible to work in New Zealand About us – Ko wai hoki Whakarongorau Aotearoa are privileged to provide the people of Aotearoa New Zealand with professional, quality advice, support and information across a range of health and mental health services including the COVID-19 Healthline. We do this 24 hours a day, seven days a week across seven digital channels. We manage inbound and outbound call centres in Auckland, Wellington and Christchurch as well as remote teams working from their homes across the country. Our values – O Tatou Uara Our ambition is to virtually support people of Aotearoa New Zealand to stay well and connect them seamlessly with care when they need it. Our values underpin all we do, and how we do it. They are the following: » Do the right thing – Mahia te mea tika » Motivated by quality – Hihiri e te kounga » Passion for better – Ngakau nui ki te pai ake » Shoulder to shoulder – Pokohiwi ki Pokohiwi Applications and expressions of interest are now open – submit your application via the link below and our team will be in contact with you! How to submit the application:Apply here:https://whakarongorau.nz/careers/covid?ja-job=332537Skills:
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