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Offer: Service Designer:Maori Pacific JobsJob description:Job DescriptionHere at Auckland Transport (AT) we are taking Auckland's transport system into the future, connecting our city to give Kiwis easy journeys.It’s an incredibly exciting time for AT and we have some important work to do to improve the practices of our people and our customers. You'll be a part of AT’s Customer practice Design team whose purpose is to co-create great practices that make a significant difference to Aucklanders who work live and play in T?maki Makaurau. As a Service Designer in this high performing team, you will collaboratively bring together all aspects of service design - the people, systems, processes, and communication flows needed to deliver excellent customer practice. this function will also support the team to take a culturally grounded approach to our mahi supporting and prioritising the world views, practices and perspectives of M?ori and Pasifika communities. Key Tasks and responsibilities include: » Using human-centred desgin and design thinking principles to plan and facilitate collaborative practices, bringing a specific service design lens to problem solving, ideation and concept delivery » Visualising end to end process maps, systems, services and practice blueprints using compelling storytelling expertise to help communicate current and future state » Researching, ideating and testing new ways of delivering new, or improving existing, practices for our customers and our people » Bringing together and working with cross-functional teams with various expertiseets. Building quality working relationships across AT and beyond into partner organisations » Prototypingand conceptualising ideas and seeing these through to delivery » Tellling compellingand transparent stories using a variety of visual and written mechanisms for a wide span of audiences » Uncovering and simplifying organisational complexity, working to achieve transformational service changes What are we looking for? » Tertiary qualification. This could be in a significant field (though not necessarily) » significant practice in design thinking, service design, product design or digital delivery and have the confidence to articulate the value of the service design toolkit » Previous practice working with M?ori and Pasifika communities » expertise of and application in design to Tikanga and Te Ao M?ori » Demonstrated practice in delivering new service models and products, particularly related to new technology » practice in using quantitative and qualitative data to articulate insights and opportunities and the capability to synthesise these insights into a clear representation of the customer, their behaviours and practices, and our business process and systems » Comfortable that some days you could be out and about with customers, the next experiencing the different functions of the teams across our business and the next back in the office doing desk-located research or facilitating a workshop. No two days are the same » Association for Public Participation Certificate in Public Participation (desirable). What’s in Information technology for You? At AT weembraceinclusion and diversity in theworkplace.To support this, ourFlexible Working initiativeempowersour peopleto work flexibly in ways that suit them,ourcustomers,and our business.All flex options will be with individual, and teams needs in mind. We invite all candidates to talk to usearlyin the hiring process about howflexmight work foryou. AT is alsocommitted to creating a diverse and inclusive workplace where people come first, we feel safe, respected, valued and supported, regardless of our differences. Our values are also woven into all we do at AT. We recently co designed our refreshed values, we wanted them to be significant and real. Manaakitanga - We care Tiakitanga - Safe with us Whanaungatanga - We connect Auahatanga - Better, bolder,together In addition, we also offer: » A chance to work ondiverseprojectsunique to NZ » Investment in your professional development and training » Opportunity for greater leadership abilities and accountcapability » Modern?waterfront-located?office » Paid parental and partner leave » Study assistance » Health and Wellbeing benefits » Professional memberships To view a copy of the position description,CLICK HERE If you would like to lgain more - APPLY today byCLICKING HERE How to submit the application:APPLY HEREApplications close, 29th November 2021 at 12.00pm. Skills:
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