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Claims agent (Payments) – Lower Hutt, Dunedin or Auckland (Newmarket):ACC_hainesJob description:Job Description» Make a difference to Kiwi’s lives as they work towards their recovery» Do you enjoy data entry and customer service? Then this is the function for you! » $47,450 and a 9% employer superannuation contribution With ACC, you’ll be supporting people in Aotearoa to stay safe by minimising the incidence and impact of injury, as well as helping them recover from injury if an accident does happen. Join us – an organisation that grew out of bold thinking and has an enduring commitment to care for others at work, home and play. As a Claims agent, within the Payments team your main responsibility is to process payments in a timely manner to ensure our customer’s payments are processed accurately and efficiently as possible. We achieve all this by putting the customer first! This is great team, we are friendly, committed and hardworking. We support one another in creating the best practice for our customers and each other and are passionate about wanting to make the right decision at the right time, in the right way. To find out a bit more about this function, check out the Claims agent (Payments)position description What will I need to be prosperous in this function? You will have a great customer service ethic, you will need to be able to self-manage your workload, so time management and prioritising is something that comes as second nature to you. You will also need to demonstrate the below expertise and practice: » Excellent communication expertise (written and verbal) » Strong data processing practice » Solid problem-solving capability » Computer literate » Great team player and willing to engage Your day to day responsibilities will include authorising and processing manual and electronic payments as well as managing customer enquires via email or over the phone. Other tasks will include following up and assessing information, entering and updating invoices into the system as well as other administrative tasks as required. A large part of this function is data entry, so you will be a bit of a whiz on the keyboard with an eagle eye for detail to ensure we get things right for our customer. Working at ACC We know that a diverse and inclusive team helps us meet the needs of our customers, and we welcome candidates from every ethnicity, national origin, gender identity, age, and those with a discapability or who have additional mental health needs. Information technology is important to us that people are free to be themselves at work. Here are some ways we encourage that: » Employee networks to support our colleagues from diverse backgrounds » The option to explore flexible working that suits your needs and ours » Development opportunities in te reo M?ori me ng? tikanga How to submit the application:Applications close midnight on Sunday, 5 December 2021. If you encounter accessibility issues when submitting your application, or if you have any questions about the function please email hope.robinson@acc.co.nzWe look forward to hearing from you!Skills:
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