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Job Opportunity: sales and customer service manager:Job description:job detailsposted. Wednesday, 17 February 2021 location . auckland specialism . sales job type . permanent working hours . Full-Time income . NZ$ 100,000 - NZ$ 120,000 per year practice . 3 years reference number . 90M0438621_1613537711 contact . ben challis, randstad apply now .seek-apply-btn { display: block; width: 260px; height: 48px; line-height: 45px; background: #e60278; color: #fff; border-radius: 4px; box-shadow: 0 1px 2px 0 rgba(64,64,64,0.5); font-size: 18px; text-align: center; text-decoration: none; font-family: Helvetica, Arial; } .seek-apply-btn:hover { background: #fd0585; box-shadow: 0 1px 2px 0 rgba(64,64,64,0.4); } .seek-apply-btn:active { background: #cd026b; box-shadow: 0 1px 2px 0 rgba(64,64,64,0.7); } .seek-apply-btn__image { display: inline-block; height: 30px; width: 75px; margin: -1px 0 0 9px; vertical-align: middle; background: url(/Images/System/seek/seek-apply-with-logo.svg) no-repeat; background-size: 100% 100%; } a.seek-apply-btn:link, a.seek-apply-btn:visited, a.seek-apply-btn:active { color: white; } Apply with job descriptionWe are seeking for an practiced and talented Sales and Customer Service Manager responsible for driving efficiency and improving performance within an established Auckland located waste company. This is a new position to the company and they are offering a highly competitive income.Objectives » Develop a thorough knowledge of business principles, processes and systems » Seek to implement improvements to Sales and Customer Service groups through collaboration with the existing team » Establish and build upon relationships with new and existing customers » Work towards the monthly, quarterly and annual sales and retention targets As the Sales and Customer Service Manager you will be responsible for: » Maintaining staff levels and working in conjunction with HR to recruit where necessary » The onboarding and training of new staff, guaranteeing they understand what is expected of them and ensuring they have the tools and knowledge to be prosperous » Reviewing the KPI’s and responsibilities of staff to ensure your team efficiency is maximised » Focus upon employee engagement and culture » Ensure company values are translated through to customers and expectations are excelled through monitoring of customer practice and satisfaction (NPS). » Managing the overall process for both Sales and Customer Service teams and identifying improvement opportunities » Coaching and providing feedback to maximise growth and achieve success through conversion ratio and sales funnels » Monitoring and management of customer retention and escalations » Acquisition and maintenance of key accounts » Working closely with admin, HR and finance teams to ensure smooth running across business We are seeking for someone who understands customer buying cycles, and has seen success in a similar function. The ideal candidate will enjoy developing and sharing knowledge with the team, whilst being confident in their decision making. A natural problem solver, commercially astute with strong written and verbal communication expertise. Qualifications & practice » 3+ Years in a Sales / Business Development environment » 3+ Years team management and development of staff » A knowledge of the fundamentals of delivering process improvement At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. expertiseSales, Customer Service Manager, Team Manager, Business Developmenteducational requirementsSecondary School/High SchoolSkills:
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