Job Offer: CLIENT SERVICES MANAGER - TECHNOLOGY RELATIONSHIP MANAGEMENT:

Job description:

CLIENT SERVICES MANAGER - TECHNOLOGY RELATIONSHIP MANAGEMENT
   »Newly created permanent business development function in digital and technology (ERP)
   » Develop internal customer practice strategy and function
   » Be the organisations voice of strategy and engagement with key stakeholders
   » Innovation and solutions-focused, customer-facing new business development
   » Future proof your career in an essential and growing sector
   » Tailored remuneration and benefits - no sales budgets to achieve!

The Organisation

With an ambitious strategic plan, this Shared Services organisation is embracing innovation and transformation to deliver a stronger customer practice and engagement through its digital and technology services. Operating with strong customer-centric values, this organisation truly works in partnership with its customers, all of whom operate complex and significant scale service-located organisations in the national healthcare sector.
The Opportunity
This newly created permanent customer-facing leadership abilities function reports directly to the Chief Information agent within the Technology and Operations function. This key function will be the "voice" of the customer into the organisation and the "voice" of the organisations strategy with its key strategic customers and partnering relationships. Information technology will require establishing and developing strong relationships with senior external customer stakeholders at a significant national level.
The function encompasses key functions including supporting strategic thought leadership abilities in digital, technology, and innovation, underpinned by the development of a superior customer practice strategy and strategic account management approach. connected with these key functions, will be the building an internal customer practice design and delivery function, service level agreements, and performance standards. Leading a small team of two, they will assist with the development of the customer practice design, account, relationship, and engagement management strategies.
This is an outstanding opportunity for an practiced high-performance Business Development Manager with in-depth skills in developing the ?customer practice' design, strategy implementation, functional delivery, team leadership abilities, stakeholder engagement, and the capability to ?champion' the drive for improvement in ensuring they deliver ?fit for purpose digital and technology services' that meet the needs of their complex national customers.
About You
You will be a high-energy, passionate business development, customer, and technology thought leader, with strong commercial acumen, gained from a minimum of 5-8 years practice in technology, or digital or consulting environment in a customer-facing function, with proven capability to deliver customer-centric solutions, and proven in new business development within complex industries.
You will bring the capability to lead through strong, clear, and highly developed communications, people management, relationship development, excellent negotiation skills, and highly developed stakeholder engagement skills which are crucial to the success of this function, as is an open approachable, collaborative, and influential style.
Action
To register your interest in this superb opportunity, please submit your details in absolute confidence via our registration process attaching both an up-to-date CV and cover letter (in Word please). Alternatively, for a confidential conversation, contact Amanda Scott, Consulting Director, talentnow! on 021784483.
Applications close Thursday 12th August 2021
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