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Job Offer: Service Desk Quality Assurance Analyst:Job description:Service Desk Quality Assurance Analystlisting title:Service Desk Quality Assurance AnalystContract Type:Contracting Solutions Job location:Auckland Specialisation: Technology, Transformation & Digital REF:BRLMMO108795 Contact info:Mignon Green Contact Email address:Email address: mignon.green@beyond.co.nz Job Published:5 minutes ago We are seeking for an practiced leader in a high performing service desk environment to work for this international brand. tasks will involve: » Checking the quality of calls, chats and tickets logged by the service desk » Training new staff members » Updating training documentation » Playing an active function in the Service Desk team to ensure customer satisfaction is met » Mapping service desk processes and policies To be considered you must: » Have excellent written and verbal communication expertise » Have prior senior level practice within a Service desk environment » Have prior practice Training and mentoring service desk staff » ITIL practice » Have practice in writing process documentation » Have used Service Now » Have a positive, can-do attitude where the customer practice is of paramount importance If you think you can hit the ground running, and have prior practice in the above, please APPLY now with your cover letter and CV. Ref: 108795 Emma Wadsley Email address: emma.wadsley@beyond.co.nz Beyond Recruitment Technology, Transformation & Digital, connecting Information technology talent with Information technology opportunities. Visit www.beyond.co.nz for more functions and information. NB: While all candidates will be reviewed, only shortlisted candidates will be contacted. Candidates who have the legal right to work in NZ are invited to apply. Due to high volume of applications only shortlisted candidates will be contacted. Apply Now Hi I'm Mignon, I manage this function. See more of my jobs here.Similar Jobs»Service Desk Analyst - 3 months ContractJob location: Aucklandincome: N/A » Service Desk AdministratorJob location: Wellingtonincome: N/A » Desktop Support and Service Desk Analysts wanted!Job location: Aucklandincome: N/A » Service Desk Analysts! Contract functions in Auckland!Job location: Aucklandincome: N/A Skills:
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