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Job Opportunity: technical customer support agent:Job description:job detailsposted. Friday, 4 June 2021 location . albany, auckland specialism . Information technology & ICT job type . permanent working hours . Full-Time practice . 1 year reference number . 90M0451004_1622789111 contact . mark allan, randstad apply now .seek-apply-btn { display: block; width: 260px; height: 48px; line-height: 45px; background: #e60278; color: #fff; border-radius: 4px; box-shadow: 0 1px 2px 0 rgba(64,64,64,0.5); font-size: 18px; text-align: center; text-decoration: none; font-family: Helvetica, Arial; } .seek-apply-btn:hover { background: #fd0585; box-shadow: 0 1px 2px 0 rgba(64,64,64,0.4); } .seek-apply-btn:active { background: #cd026b; box-shadow: 0 1px 2px 0 rgba(64,64,64,0.7); } .seek-apply-btn__image { display: inline-block; height: 30px; width: 75px; margin: -1px 0 0 9px; vertical-align: middle; background: url(/Images/System/seek/seek-apply-with-logo.svg) no-repeat; background-size: 100% 100%; } a.seek-apply-btn:link, a.seek-apply-btn:visited, a.seek-apply-btn:active { color: white; } Apply with job descriptionOur client is growing and we need technical support agents today! You will be responsible for providing technical support and expertise to customers over the phone, solving technical issues, and escalating problems when required.Have you got technical support practice? Do you have a passion for helping people? Are you a recent uni grad who's passionate about technology? We're looking for Somebody with both a passion for technology and great written and verbal communication. If this sounds like you read on... Our client is going from strength to strength, with a great team behind them. Come join a growing team located in Albany, Auckland. If you want to work somewhere with career progression this is the company for you! »Key Job responsibilities: » Engaging directly and promptly with customers, installers and dealers either by telephone, electronically or face to face » Obtaining and evaluating all significant information to handle inquiries and issues » Identifying and escalating situations requiring urgent attention with clear and concise notes » Managing requests and unresolved issues » Following up with cases to provide feedback to customers » Communicating and coordinating with internal stakeholders » Providing a professional service to customers Apply today! Mark Allan 093360398 At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. expertiseICT, Help desk, Service desk, Technical support, customer service, phone support, graduate, call centerresponsibilities- Providing a great customer practice to customers via phone and email- Problem solving and providing results that benefit all parties involved - Strong data interpretation expertise and capability to identify trends - Able to effectively prioritise and manage time and workloads - Having an innovative mindset and is willing to help out to ensure all areas of the business are prosperous - Interpreting data and information to make informed decisions educational requirementsBachelor DegreeSkills:
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