Job details |
||||||||||||||||||||||||||||
|
Offer: Problem Manager:Maori Pacific JobsJob description:Job DescriptionProblem ManagerThis is an exciting opportunity to be part of one of New Zealand's largest Information technology groups and be the motivational force to meet delivery goals and increase capabilities and services to our community. We have a great opportunity for an practiced Problem Manager to join our Customer Support Team.By joining our Information technology Customer Support Team your primary focus will be to deliver excellent customer service to Ministry staff. This is achieved through the development of excellent relationships and communications with Business Units across the wider MSD community. You will be responsible for the MSD Problem Management framework located on ITIL best practice. You will be customer centric, focusing on building relationships and building solutions for the Information technology Customer Support Team. An overview of your Job responsibilities: » Identify common issues that the MSD Service Desk receive. » Investigate incidents that have already occurred. » Produce long term solutions to prevent the recurrence of such incidents. » Partner closely with our frontline staff and colleagues across the ministry. What you will bring to the function: » Problem or Incident Management and ITIL practice. » Have a customer centric working style, putting them at the heart of the work you do. » A proactive ‘can-do’ attitude. » Build continuous improvement capabilities » A good knowledge of technology solutions within the business environment. » Outstanding relationship management expertise and the capability to work collaboratively across the organisation. What's in Information technology for you: » Make a real difference for our front-line staff and clients. » Be part of a diverse talented team. » Have the opportunity to grow and develop your career within one of the largest Information technology groups. How to submit the application: To apply, click the ‘Apply Now’ button to upload your CV, cover letter and complete the online application form. Note: Your cover letter will be a key part of our assessment process, so please highlight how your practice relates to the competencies listed in the position description. All applications must be made online. If this is not possible or if you have any queries, Contact Us by us at jobs@msd.govt.nz Closing date: Thursday 3rd June2021. Position Descriptionhttps://www.msd.govt.nz/hr/documents/position-descriptions/dce- people-and-capcapability/information-technology/problem-manager-march-2017.d ocxJoining us Joining MSD means being part of a wh?nau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with M?ori, Hap?, Iwi and communities to realise their own potential and aspirations. If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process. How to submit the application:» Apply Here:https://jobs.msd.govt.nz/job/Wellington-Problem-Manager/735488700/?loc ale=en_GB»Closing date: Thursday 3rd June2021. Skills:
|
||||||||||||||||||||||||||||
|