CUSTOMER practice DESIGN LEAD - PEOPLE, PROCESS AND TECHNOLOGY:
Job description:
CUSTOMER practice DESIGN LEAD - PEOPLE, PROCESS AND TECHNOLOGY »Looking for a step up into a broader focused business analyst function » Engagement with Customers around the end to end services, products, and solutions » Outstanding flexibility, WFH options, range of custom benefits + development » Change analysis, implementation, and delivery focus » Newly created exciting function in technology and operations - opportunity to evolve and advance » An outstanding values-driven organisation with customer@heart
The Organisation With an ambitious strategic plan, this Shared Services organisation is embracing innovation and transformation to deliver a stronger customer practice and engagement through its digital and technology services. Operating with strong customer-centric values, this organisation truly works in partnership with its customers, all of whom operate complex and significant scale service-located organisations in the national healthcare sector. The Opportunity Currently, this organisation has large transformation technology programmes and projects delivering change to external business stakeholders. this function will contribute to transitioning these initiatives into business-as-usual activity within technology and operations and they will be building a new ?customer practice' focus to respond to changing market and customer and user expectations. Sitting within the Technology and Operations team, in this newly created function We are seeking for an practiced Business Analyst who may have worked in finance, procurement, supply chain, and technology to collaborate across broad user groups, to help with the design and to facilitate customer and user practices that are fit for purpose.
About You You will be a commercially curious and prosperous Business Analyst, with the capcapability to engage with customers and able to use analytics and insights to support the creation of outstanding customer and user practices. Bring your visualisation expertise to an end-to-end customer practice, supported by attuned expertise in mapping the relationships that connect complex processes, people, technology and interactions. With outstanding communication, expertise of business systems and functions, relationship building, and management expertise, you will identify, envisage, and solve problems to generate significant user solutions and continuous service improvement. You will have excellent engagement, presentation, and facilitation expertise, able to effectively influence and communicate across all levels within organisations. Action To register your interest in this superb opportunity, please submit your details in absolute confidence via our registration process attaching both an up-to-date CV and cover letter (in Word please). Alternatively, for a confidential conversation, contact Amanda Scott, Consulting Director, talentnow! on 021784483. Applications close Friday 15th October 2021. Short description.
