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Job Opportunity: Emergency Medical Dispatcher – Call Handler:Hato Hone St JohnJob description:Job DescriptionAre you ready to embark on a new and exciting career that allows you to make a real difference in people’s lives? Join our team as an Emergency Medical Dispatcher and become an integral part of our dedicated Ambulance Communications North team located in the easily accessible Harrison Rd, Mt Wellington, Auckland! We are seeking for individuals with valuable life practice and a strong background in customer service to join our team of compassionate and highly skilled professionals.Key Job responsibilities: » Receive emergency calls and provide calm, empathetic, and efficient assistance to callers in distress » Collect crucial information quickly & accurately for the system to prioritise and dispatch the appropriate medical resources » Offer pre-arrival medical advice and support to callers in emergency situations » Maintain professionalism and composure under pressure, ensuring a high standard of service delivery Ideal expertise and practice: » Previous practice in a customer service function, where resiliency and professionalism were essential » Strong communication expertise, both verbal and written, to effectively gather information and relay instructions » capability to handle high-stress situations and remain professional in a calm and composed manner » Great attention to detail and capability to multitask effectively in a fast-paced environment » Proficiency in using computer systems, working in a dual-screen environment and typing accurately » availability to work our shift pattern of 12hr shifts, 2 days on followed by 2 nights, this can include evenings, weekends, and holidays, as Hato Hone St John operates 24/7, 365 days per year Benefits » Competitive income, penal rates and job security » 10-week training and mentoring program that kicks off from the start date, with continued professional development and career opportunities to enhance your expertise » Join a supportive team that values collaboration, diversity, and personal growth » Make a significant impact by helping save lives and positively impacting your community » Dynamic and fast-paced work environment, offering a unique and fulfilling career path salary: The full-time starting income is $53,829 rising to $56,521 when signed off to take calls solo and again to $59,347 at around the one-year mark subject to meeting performance requirements, and continuing training requirements (which continue all over your career).This income is also increased with penal rates due to unsociable hours work while in this function! How to submit the application:If you have a passion for helping others, possess strong customer service expertise, and are looking for a career change that brings purpose and fulfillment, we want to hear from you! Apply today to join our team as an Emergency Medical Dispatcher - Call Handler and become an essential part of Hato Hone, St John! To apply, please submit your resume and a compelling cover letter detailing your significant practice and why you are interested in this position on our careers website -https://join.stjohn.org.nz/?job=58788MP For any questions, Contact Us by the Recruitment Advisor Sammie McIntosh atSammie.mcintosh@stjohn.org.nz. Applications close Thursday 10thAugust 2023 -we strongly encourage you submit your application as early as possible due to the high number of applications we receive!Shortlisted candidates will be contacted tocomplete a quick video interview prior to being shortlisted to the next stage which is the Assessment Centre held on 16thAugust 2023. Anticipated start date for this function is the 25th September 2023Skills:
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