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Job Opportunity: technical support agent:Job description:job detailsposted. Friday, 14 May 2021 location . christchurch, canterbury specialism . Information technology & ICT job type . permanent working hours . Full-Time reference number . 90M0448320_1620967577 contact . jessica suri, randstad apply now .seek-apply-btn { display: block; width: 260px; height: 48px; line-height: 45px; background: #e60278; color: #fff; border-radius: 4px; box-shadow: 0 1px 2px 0 rgba(64,64,64,0.5); font-size: 18px; text-align: center; text-decoration: none; font-family: Helvetica, Arial; } .seek-apply-btn:hover { background: #fd0585; box-shadow: 0 1px 2px 0 rgba(64,64,64,0.4); } .seek-apply-btn:active { background: #cd026b; box-shadow: 0 1px 2px 0 rgba(64,64,64,0.7); } .seek-apply-btn__image { display: inline-block; height: 30px; width: 75px; margin: -1px 0 0 9px; vertical-align: middle; background: url(/Images/System/seek/seek-apply-with-logo.svg) no-repeat; background-size: 100% 100%; } a.seek-apply-btn:link, a.seek-apply-btn:visited, a.seek-apply-btn:active { color: white; } Apply with job descriptionWork for an organisation that prides itself on providing their clients with innovative solutions. As a technical support agent, you will be responsible for providing technical support and expertise to customers over the phone, solving technical issues, and escalating issues when required.This is a great opportunity for Somebody with a passion for technology and problem solving who is seeking their next challenge to work with a company that will provide a supportive environment and the opportunity to grow your career. What this function offers: » Great training and induction » A fast-paced working environment » Exposure to a variety of customers and issues » Progression onto other functions within the company Key Job responsibilities: » Engaging directly and promptly with customers, installers and dealers either by telephone or electronically » Obtaining and evaluating all significant information to handle inquiries and issues » Identifying and escalating situations requiring urgent attention with clear and concise notes » Managing requests and unresolved issues » Following up with cases to provide feedback to customers » Communicating and coordinating with internal stakeholders » Providing a professional service to customers If this sounds like you, please apply or contact E-Mail: jessica.milroy@randstad.co.nz for more information. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. expertisetechnical support, teir 1, customer service, problem solving, call centre, customer supporteducational requirementsSecondary School/High SchoolSkills:
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