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Customer Service Facilitator:Adecco Personnel LimitedJob description:Customer Service Facilitator - Call Centre & Customer Service
Customer Service FacilitatorLocation Palmerston NorthManawatu Job type Full Time Salary to Category Call Centre & Customer Service > Call Centre Operator » Permanent role » Start date 1st November 2021 » Great team environment Are you a person who pro-actively engages with customers? Do you thrive on giving a customer a seamless service? Our client provides services to support disabled people within our community. The position of Customer Service Facilitator is a pivotal role within our clients' organisation, with it being the first point of a customer's interaction. The successful candidate will be required to ensure an efficient end-to-end service by taking customer orders, requests/queries, and coordinating all activities. Reporting to the Service Manager your responsibilities include: » Interacting with customers over the phone and email; » Dealing with a high frequency of calls; » Keeping records up to date; » Communicates and coordinates jobs; » Reviewing reports and following up on activities; » Organises own workflow; » Ensuring customer timeframes are met; » Processing of orders/service requests; » Manages complex order; » Ensure documentation is filed correctly; » Handling and resolving customer complaints. To be successful in this role, the skills and attributes required are: » Communication and interpersonal skills - the ability to listen and show consideration; » Working knowledge of a range of computer software; » The ability to work with speed and accuracy; » Previous experience within a customer service role is essential; » The ability to deal with complex situations in a calm and understanding manner. If you are a person who has a natural ability to build rapport and provide a positive customer experience for customers, then this role is for you. Hours of work are Monday to Friday 8.30am to 5.00pm. We will only be accepting applications from people in New Zealand, with valid working rights. If you are interested in this position, please apply by submitting your updated CV. For more information please contact Sarah Wright at Adecco Personnel on 021 497 042. The Adecco Group is committed to promoting and maintaining a diverse and inclusive culture of respect and equal opportunity. We recognise the importance of accessibility to sustain this culture and strive to accommodate the access needs of current and future employees. Our decisions are firmly based on each person's qualifications /merit and company fit. Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group is an Equal Opportunities Employer. share Go Back Apply Now Apply with Adecco Save for later Reference number 200092800_163226606610172 Contact Details Sarah Wright Date Posted 22/09/2021 9:14:00 AM Skills:
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