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Job Opportunity: Manager Digital & Channel Evolution:ACC_hainesJob description:Job Description» Own our digital function and run with it» Drive our evolution of customer connection channels » Wellington located with flexible working arrangements Make our customer journey the best possible practice through driving our strategic evolution of our customer channels. Our vision is to create a unique partnership with every New Zealander, improving their quality of life by minimising the incidence and impact of injury. If you were to find yourself this this function, you’d be taking on a fairly mature digital offering, with seven large digital products. You will deliver the strategic planning and execution of ACC’s customer channel strategy, with a focus on channel integration and channel shift to our digital offerings. A focus for you would be around evolving and enhancing ACC’s digital maturity through the evolution of digital channels and products, enabling easy access for our customers, and ensuring our customer channels are strategically aligned and integrated and we have the optimal channel mix. We’re committed to Te Tiriti o Waitangi by providing space for kaupapa M?ori leadership abilities to lead, support and develop approaches, tools, actions and knowledge that creates space for M?ori and Tangata Tiriti (non-M?ori). Our Te Tiriti o Waitangi direction is guided by the Wh?ia Te Tika – ‘Pursue What is Right' – M?ori Strategy. Information technology illustrates ACC’s commitment to knowledge and responding to wh?nau-centred needs, expectations, and aspirations that lead to minimising the incidence and impact of injury for wh?nau, hap?, iwi, and hapori M?ori. What We are seeking for from you to be prosperous in this function: » Success establishing capcapability and leading the delivery of results to customers through Digital Channels » Previous practice in developing and delivering sound strategic plans that balance the interests of customers and stakeholders » Significant practice developing and implementing stakeholder engagement strategies » A natural affinity for people leadership abilities, able to motivate teams to achieve results through strong coaching, sound problem solving and robust decision-making expertise » Proven practice in leading through change and embedding positive culture change » Highly effective influencing and negotiation expertise with the capability to engage people at all levels Working at ACC We know that a diverse and inclusive team helps us meet the needs of our customers, and we welcome candidates from every ethnicity, national origin, gender identity, age, and those with a discapability or who have additional mental health needs. Information technology is important to us that people are free to be themselves at work. Here are some ways we encourage that: » Employee networks to support our colleagues from diverse backgrounds. » The option to explore flexible working that suits your needs and ours. » Development opportunities in te reo M?ori me ng? tikanga. For a PD click HERE. Applications close 5pm Monday, 31 May 2021. Applications can only be accepted when submitted through our ACC career website. If you encounter accessibility issues when submitting your application, or if you have any questions about the function please email cath.scott2@acc.co.nz How to submit the application:Apply Here:https://careers.acc.co.nz/jobs/manager-digital-channel-evolution-2177 Applications close 5pm Monday, 31 May 2021. Applications can only be accepted when submitted through our ACC career website. If you encounter accessibility issues when submitting your application, or if you have any questions about the function please emailcath.scott2@acc.co.nzSkills:
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