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Job Opportunity: Service Transition Lead:ACC_hainesJob description:Job Description» Strong knowledge and practice of Service Delivery, Service Design, Service Transition, ITIL» knowledge and practice of SDLC/Agile processes, Continuous Delivery/Continuous Improvement » Service Management, Service offerings, Information technology Service Management » Six month hourly rate contract, Wellington located As a Service Transition Lead, you will advise and work closely with architecture, project and operational teams including being involved in the continuous improvement of the guidelines and frameworks for delivery into operational service support. This includes streamlining the transition into production, ensuring new services or changes are designed for both operational needs and end user requirements. T? m?tou nei whakakitenga, he waihanga i ng? hononga ahurei me ng? t?ngata k?toa o Aotearoa, kia ng?wari ake ng? w? e whara ai te tangata, hei whakapiki i t? r?tou nei oranga. ACC’s vision is to create a unique partnership with every New Zealander, improving their quality of life by minimising the incidence and impact of injury. The function sits within Technology & Innovation, you lead ACC’s Service Design and Transition practice to ensure as services are created or changed that the service fulfils operational expectations and has no or minimal adverse impact on customers, users and the business. The Service Transition Lead capabilities will also need to encompass what impact changes will have on the ways of working for the organization, people, projects, and third parties involved in service management. What We are seeking for from you to be prosperous in this function: » Significant hands on practice with Service Transition including taking a lead function in the team » Strong ICT Operations practice » Strong customer focus and interpersonal expertise with the capability to work effectively with a variety of stakeholders at all levels » Strong knowledge of frameworks including ITIL, SAFe, and Prince2 » capability to drive innovation and adopt new ways of working » practice in Risk Management; methods and techniques for the assessment and management of risk » Self-driven and self-motivated, able to work effectively and efficiently without supervision » Team player, function models’ collaborative behaviours » Team leadership abilities practice with a proven history of getting the best out of people He tino nui te kaupapa o te whanaungatanga, o te kotahitanga ki a Te Kaporeihana ?whina Hunga Whara. Ka kaha tautoko e t?tou ng? p?kenga ahurei o ia t?ngata o te kamupene, waihoki, ? t?na w?, taea e t?tou te k?kiri whakamua me ng? whakaar? auaha o ia tangata kia tutuki pai i ng? wh?inga o te kamupene. At ACC, we recognise that diversity, inclusion and accessibility is important to our business. We embrace the unique perspective and capabilities of our current and future employees, which will help us continue to drive innovation and achieve our business goals. How to submit the application:Applications will run through to Tuesday, 23March 2021 but please note that if an ideal candidate is found during this time we may move forward with pre-screening and interviewing. Applications will only be accepted when formally submitted through our ACC Career Website. If you have any questions about the function, Contact Us bysheronika.shandil@acc.co.nzSkills:
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