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Job Offer: technical support team leader:Job description:job detailsposted. Tuesday, 29 June 2021 location . auckland specialism . Information technology & ICT job type . permanent working hours . Full-Time practice . 5 years reference number . 90M0451420_1624924404 contact . ryan manson, randstad apply now .seek-apply-btn { display: block; width: 260px; height: 48px; line-height: 45px; background: #e60278; color: #fff; border-radius: 4px; box-shadow: 0 1px 2px 0 rgba(64,64,64,0.5); font-size: 18px; text-align: center; text-decoration: none; font-family: Helvetica, Arial; } .seek-apply-btn:hover { background: #fd0585; box-shadow: 0 1px 2px 0 rgba(64,64,64,0.4); } .seek-apply-btn:active { background: #cd026b; box-shadow: 0 1px 2px 0 rgba(64,64,64,0.7); } .seek-apply-btn__image { display: inline-block; height: 30px; width: 75px; margin: -1px 0 0 9px; vertical-align: middle; background: url(/Images/System/seek/seek-apply-with-logo.svg) no-repeat; background-size: 100% 100%; } a.seek-apply-btn:link, a.seek-apply-btn:visited, a.seek-apply-btn:active { color: white; } Apply with job descriptionWe are seeking for a technical support team leader / manager practiced and passionate about driving customer engagement. You will have a track record of managing within a fast paced environment, change implementation and mentoring direct reports in order to achieve their potential.Our client is in high growth mode, and already prosperous market leaders within their field. If you enjoy technology and want to join a company where you will have the opportunity to grow alongside them then this is the function for you. Aside from providing day to day support, and escalation management for tier 2 responsibilities you will also be required to: » Ensure the smooth running of culture, staffing and general day to day operations for 7+ direct reports including the regular 1:1 meetings onboarding and rostering. » Train, mentor and coach to get their best out of your team through implementing a customer centric culture » Implementation and management of SLA’s » Identifying gaps and opportunities for improvement » Willing to lead by example by undertaking tier 2 / 3 responsibilities or escalations. Generally being the glue between the agents to ensure all customer issues are resolved in a timely manner practice » Ideally at least 5 years customer or technical management of a high performing team » You should be able to demonstrate prosperous changes that you have made in order to drive performance » practice within technical or Information technology support with a sound knowledge within tier 1/2/3 responsibilities » Collaboration with other teams, working in a highly organised way » Strong time management working with urgency » Passion to maximise potential out of your team through putting the customer first » practice in handling customer escalations over the phone At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. expertiseTechnology, leadership abilities, Manager, Technical, Support, Growth, Progression, Innovation, Eroad, Transport, NZ Owned, Customer Success, Developmenteducational requirementsBachelor DegreeSkills:
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