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Job Opportunity: Policy Administration Specialist:ACC_hainesJob description:Job Description»Are you naturally curious and love to problem solve?»Do you have a strong continuous delivery mindset? »Do you want to be part of a fun, supportive and high performing team? ACC has been improving the lives of New Zealanders since 1974. As part of the team, you’ll be supporting people in Aotearoa to stay safe by minimising the incidence and impact of injury, as well as helping them recover from injury if an accident does happen. We are pursuing a Policy Administration Specialist to join the Policy Administration team within Business Customer Operations. The Policy Administration Specialist is responsible for managing escalated and complex customer interactions to the Policy Administration team by providing expert support. A key focus is to actively identify continuous improvement opportunities across all business customer contact points. You are required to be a subject matter expert in projects and initiatives. What we’re looking for: » You have excellent verbal and written communication expertise with the capability to build strong relationships across the organisation and senior stakeholders. » You’re naturally confident and feel comfortable developing and presenting training material to a variety of groups. » Looking for opportunities to continuously improve ways of working as we work towards a seamless practice for our Business Customers. » You will be comfortable handling escalated queries and adept at applying a customer focused approach to problem solving. » practice in working with data to execute analysis and inform the business of trends, areas of improvement and/or actions. » You are solution focussed and enjoy networking with the wider Business Customer team to reach the right outcome. You will also have a proven track record of a continuous improvement mind-set. » You will display great attention to detail. What’s in Information technology for you? » Supportive leadership abilities with a passion for developing people » A great flexible work environment » A challenging opportunity with plenty of variety in your function » $58k – $68k depending on practice, plus 9% superannuation contribution » A range of benefits including wellness and employee discount programmes Working at ACC We’re an organisation that grew out of bold thinking and have an enduring commitment to care for others at work, home and play. We know that a diverse and inclusive team helps us meet the needs of our customers, and we welcome applications from people of every ethnicity, national origin, gender orientation, gender identity, gender expression, age, and/or status as an individual with a discapability. It’s important to us that people bring their whole selves to work. To support an inclusive workplace, we have: » Employee networks: » Pride@ACC » capability@ACC » Women’s Network » Cross-Cultural Network » ACC’s Maori Strategy, Whaia te Tika; development opportunities in te reo Maori me nga tikang; and we partner with iwi and other Maori entities » advocates in the discapability sector. For a detailed position description click below. Applications will run through to Tuesday, 23 March 2021 but please note that if an ideal candidate is found during this time we will move forward with screening and interviewing sooner. Applications can only be accepted when submitted through our ACC Career Website. Please ensure you attach your cover letter telling us why you would be a great fit and what strengths you would bring to the function. If you encounter accessibility issues when submitting your application, or if you have any questions about the function please email nadine.o’donnell@acc.co.nz How to submit the application:For a detailed position description click below. Applications will run through to Tuesday, 23 March 2021 but please note that if an ideal candidate is found during this time we will move forward with screening and interviewing sooner. Applications can only be accepted when submitted through our ACC Career Website.Please ensure you attach your cover letter telling us why you would be a great fit and what strengths you would bring to the function. If you encounter accessibility issues when submitting your application, or if you have any questions about the function please email nadine.o'donnell@acc.co.nzSkills:
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