MONITORING CENTRE OPERATORS - PART TIME function »Are you passionate about ensuring public safety and making a positive impact on the justice system? »Are you skilled in customer services, or operated in a control room monitoring? »Join our team as an Electronic Monitoring Centre Operator located in the smart shared workspace in Ponsonby Auckland, with secure parking provided.
About the Organisation:
Allied Universal Electronic Monitoring is a leading global security services organisation with smart technology providing electronic monitoring services. Working from our Auckland Monitoring Centre, the Monitoring Centre Team provide critical electronic monitoring services to benefit both NZ and Australian communities. About the function: We are pursuing applications from diligent and detail-oriented individual with a very strong customer service focus to join our team in Auckland. As an Electronic Monitoring Centre Operator, you will be responsible for the real-time monitoring of individuals enrolled in specified restrictive justice programs. Your primary function will be to closely monitor electronic tracking devices, ensuring compliance, maintaining accurate records, and promptly responding to any alerts. This position requires excellent communication expertise, strong attention to detail, and the capability to work in a fast-paced and high-pressure environment. Through collaboration with external stakeholders, you willeffectively communicate (by email, and phone) and ensure seamless monitoring services, whilst maintaining accurate records of participant activities, including incident reports, compliance records, and significant documentation. This is a part-time function of 16 hours per week involving rotational shift work including evenings, nights, weekends, and public holidays to ensure 24/7/52 monitoring coverage. There may be an opportunity to increase these hours in the future. The job will require prolonged periods of sitting and close attention to monitoring screens and may involve exposure to sensitive information. What you need to be prosperous in this function: » Prior practice in a similar function such as an alarm or security monitoring, control room monitoring or customer call centre is essential, and any exposure to a justice or law enforcement setting would be advantageous. » Excellent communication expertise, with the capability to interact professionally and empathetically with participants. » Strong attention to detail, capability to multitask and the capability to effectively document incidents and maintain accurate records. » capability to work independently, as well as collaboratively within a team environment. » Able to work methodically to a routine, following prescriptive Standard Operating Procedures, yet able to flex to reactive activities that require the capability to ?think on your feet'. » Good problem-solving and decision-making abilities, particularly under pressure. » Proficiency in computer applications. » Demonstrate ethical behaviour, integrity and adherence to strict confidentiality and data protection protocols. » A strong work ethic and punctuality are a must in this function. advantages: Aside from a great team environment, we provide a remuneration package commensurate with practice and qualifications, with the opportunity for professional growth and development in the growing field of electronic monitoring. You will work within a collaborative work environment with a dedicated team committed to public safety, with access to full training and technology. Application Process: If you are enthusiastic about using technology to promote public safety, we want to hear from you! Please submit your resume, along with a cover letter highlighting your significant practice, in MS Word by clicking 'Apply' or contacting Amanda Scott Consulting Director, talentnow! on amanda.scott@talentnow.co.nz Application Deadline: Friday 20th October 2023 - note applications will be progressed as they are submitted. Note: This position requires a comprehensive background check and adherence to strict confidentiality agreements. Only candidates with the right to work in New Zealand will be considered. Join the AUEM team and make a difference in the lives of individuals on restrictive justice programmes through advanced electronic monitoring technologies! Short description.
