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Job Offer: Customer Service Manager:Job description:
Customer Service ManagerJob location:Bay of Plenty Tauranga Work Type: Permanent » » » »Work for a company that promotes your career growth with training »Generous incentives to promote a prosperous team »Internationally known company – looks great on the CV! The Company Our client is a market leader in what they do and pride themselves on being a people and customer focused business. Having been in business for over a century, this business has grown globally and now offer products and services in over 40 countries. The function As the Customer Service & Helpdesk Manager, you will lead a team located in four different cities across the country. You will be responsible for ensuring your team maintain a high level of service to customers, enquiries are answered in a timely manner and dealt with efficiently. This is a people first business, staff training and development practice as well as leading by example are of the utmost importance. What you need » At least 2 years previous practice in leading customer service teams of any size » A passion for customer service and leadership abilities » Be and effective problem solver and resolve conflict » Proven history of meeting performance goals or KPI’s » PC operating system expertise » Previous troubleshooting expertise » Any Microsoft operating system training is desirable (no necessary) What’s on Offer? » Competitive base income with commissions » Consistent training and development opportunities » Career progression with an international business » WFH one day per week » Join a people focused business If you’re looking to take the next step in your career and gain expertise in leading a national team as well as joining a business that is focused on developing your expertise, apply or send your curriculum Curriculum for Kyla at kyla@kinetic.co.nz Reference Number: 58846 Contact info: Kyla Faulken-Keefe Profession: Call Centre & Customer Service > Operations & Management Employer : Kinetic Recruitment Date Published: 20/01/2023 2:27:00 PM www.kinetic.co.nz Job location: Bay of Plenty Tauranga Work Type: Permanent » » » »Work for a company that promotes your career growth with training »Generous incentives to promote a prosperous team »Internationally known company – looks great on the CV! The Company Our client is a market leader in what they do and pride themselves on being a people and customer focused business. Having been in business for over a century, this business has grown globally and now offer products and services in over 40 countries. The function As the Customer Service & Helpdesk Manager, you will lead a team located in four different cities across the country. You will be responsible for ensuring your team maintain a high level of service to customers, enquiries are answered in a timely manner and dealt with efficiently. This is a people first business, staff training and development practice as well as leading by example are of the utmost importance. What you need » At least 2 years previous practice in leading customer service teams of any size » A passion for customer service and leadership abilities » Be and effective problem solver and resolve conflict » Proven history of meeting performance goals or KPI’s » PC operating system expertise » Previous troubleshooting expertise » Any Microsoft operating system training is desirable (no necessary) What’s on Offer? » Competitive base income with commissions » Consistent training and development opportunities » Career progression with an international business » WFH one day per week » Join a people focused business If you’re looking to take the next step in your career and gain expertise in leading a national team as well as joining a business that is focused on developing your expertise, apply or send your curriculum Curriculum for Kyla at kyla@kinetic.co.nz Reference Number: 58846 Contact info: Kyla Faulken-Keefe Profession: Call Centre & Customer Service > Operations & Management Employer : Kinetic Recruitment Date Published: 20/01/2023 2:27:00 PM Skills:
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