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Customer Service practice Coordinator:HainesAttractJob description:Job Description» Excellent CBD fringe location» Competitive remuneration package » Part-time – 20 hrs per week The Customer practice Coordinator will manage the Whakarongorau Aotearoa/National Telehealth Service (NTS) regular service user practice surveys and the online community group. They will also work with the Senior Customer practice Lead to assist in bringing consumer information and services together to support better service design and service delivery, improve user practice, and extend traditional promotion methods through effective community outreach and engagement. About the function – Atu mo te mahi The Customer practice Coordinator will manage the service user practice (Feel o Meter) surveys and reports and will work with service delivery leads and others to outline service delivery and user practice improvements or changes. You will also do the following: » Conduct regular service user practice surveys, complete analysis and regular reporting with feedback for service improvement » Support the internal continuous improvements as a result of the regular service user practice surveys for the services we deliver, working with internal leads, staff and users/consumer » Generate innovative thinking to meet health needs » Promote evidence-located approaches, activities, information and resources that contribute to protecting the health and wellbeing of New Zealanders » Co-ordinate and support co-design projects – carrying out significant research to get consumer feedback and insights » Identifying ways to improve the efficiency and effectiveness of the service, promoting innovation and testing new ideas » Review processes working with internal comms and CEIT that leads to improvements and how we deliver effective service user practice About you – Pehea koe Qualifications and practice: » Degree or diploma or significant qualifications in health, maths, education, or research » Two-three years’ practice in quantitative research and using quantitative data » capability to produce significant reports highlighting key findings and insights for a variety of stakeholders and service user groups » Health sector or NGO practice » Excellent communication expertise particularly written and verbal expertise and competence: » An knowledge of Te Tiriti o Waitangi and the special status of M?ori as tangata whenua » A strong commitment to equity » Strong commitment to delivering excellent customer service and practice » Undertaking quantitative analysis and interpretation of survey data » Strong excel expertise » Good organisation expertise with proven capability to prioritise workloads » Able to quickly grasp and convey new concepts » Results driven and committed to excellence » Proven capability to work under pressure, motivate a team, and meet deadlines » Accuracy and attention to detail » capability to lead and work as part of a team » capability to always respect confidentiality » High level of tenacity and focus » Strong emotional intelligence » Organised and can delegate and co-ordinate work to meet objectives and deadlines About us – Ko wai hoki Whakarongorau Aotearoa are privileged to provide the people of Aotearoa New Zealand with professional, quality advice, support and information across a range of health and mental health services including the COVID-19 Healthline. We do this 24 hours a day, seven days a week across seven digital channels. We manage inbound and outbound call centres in Auckland, Wellington and Christchurch as well as remote teams working from their homes across the country. Our values – ? T?tou Uara Our ambition is to virtually support people of Aotearoa New Zealand to stay well and connect them seamlessly with care when they need it. Our values underpin all we do, and how we do it: » Do the right thing – Mahia te mea tika » Motivated by quality – Hihiri e te kounga » Passion for better – Ng?kau nui ki te pai ake » Shoulder to Shoulder – Pokohiwi ki Pokohiwi Whakarongorau Aotearoa celebrates the success of our staff and is continually looking for ways to strengthen and improve our service. You can also look forward to being part of a growing and well-respected national organisation that celebrates success. How to submit the application:Apply here:https://careers.homecaremedical.co.nz/jobs/1340888-customer-practice-c oordinator-part-timeSkills:
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