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Offer: 1000975 Technical Support Analyst:Department of Internal Affairs - Te Tari TaiwhenuaJob description:Job DescriptionType: PermanentHours: Full time Job location: Christchurch Business Group : National Library Branch: Te Haumi Enterprise Partnerships income: $71,284 – $95,631 Technical Support Analyst- Aotearoa People's Network Kaharoa (APNK) and K?tui for NZ Public Libraries If you: » have technical Information technology expertise, in relation to desktop support within chrome and windows environments » have previous practice assisting on an Information technology service desk » have expertise of Wi-Fi and office networking » are analytical and logical but also adaptable and responsive - then you should apply for this function as a Technical Support Analyst with the National Library located in Christchurch K?tui is a NZ wide consortium of NZ Public Libraries who share a Library Management System. Aotearoa People’s Network Kaharoa (APNK) is a service provided by the National Library to public libraries all over New Zealand. The APNK service provides computer hardware and public internet to 53 Council Library networks all over NZ. The National Library has an exciting opportunity for someone to join the small but dedicated team to continue to provide and expand these services. The Technical Support Analyst function is located in Christchurch and reports to the Lead Technical Support Analyst. They work across both APNK and K?tui services however the focus is on APNK. The purpose of this function is to: » provide technical support to library staff at K?tui and APNK locations » respond to and trouble-shoot tickets raised through the Service Desk Portal. Both APNK and K?tui are offered across New Zealand at over 160 locations. » support consortium members in the use of K?tui and APNK supported products » work collaboratively with others to enhance team performance » provide friendly and effective communication with library staff and vendors You will be joining a team of 12 colleagues, in Christchurch, who are enthusiastic to continue the work of K?tui and APNK with NZ Public Libraries.There will be four Technical Support Analysts in the team. You will participate on the service desk roster which includes on-call work in weekends, usually one weekend in four. Some work out-of-normal business hours for software upgrades may be required. The National Library sits within the Te Haumi Enterprise Partnerships branch, of the Department' of Internal Affairs.The Te Haumi branch is the epicentre of information management, culture and heritage. The branch is all about collecting, storing and preserving important things that are precious to New Zealand. The following website gives a brief summary of the services the team offershttps://natlib.govt.nz/librarians/apnkandhttps://natlib.govt.nz/libra rians/kotui. Please include an application letter and CV in which you describe your expertise and expertise in relation to the position description. If you're looking for a new challenge that encourages you to think innovatively to help make a difference to Aotearoa and its people, then the National Library could be the place for you. If you have queries regarding this position Contact Us by Shona van Ee, Lead Technical Support Analyst shona.vanee@dia.govt.nz. We work to make New Zealand better for New Zealanders through our four outcome areas: » People can easily access the services and information they need » Iwi, hap? and communities across New Zealand are safe, resilient and thriving » People’s sense of belonging and collective memory builds an inclusive New Zealand » New Zealand is a well-functioning democracy across central and local government Applications close 11pm,Sunday 23 July 2023. Listing descriptionTo review the full job description, please clickhere. How to submit the application:Apply hereSkills:
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