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Customer Service Specialist:Adecco Personnel LimitedJob description:Customer Service Specialist - Administration
Customer Service SpecialistLocation All AucklandAuckland Job type Temporary Salary 25 to 35 Category Administration > Administration » Temporary 6 Month Contract » Hybrid Working Available » Competitive Salary Range: $25 - $35 per hour We are currently seeking a Customer Care Specialist to join our client's administrative and support services team located in Auckland. As a Customer Care Specialist, you will play a crucial role in providing proactive support to Real Estate trainees and their employers. Your primary responsibility will be to plan, organise, and prioritise lists of trainees, offering pastoral care and problem-solving to ensure high completion rates in the Real Estate sector. This is a full-time, mid-level position with an employement length of 6-months, offering a salary range of $25 - $35 per hour. The role provides the option to work from home twice a week and presents opportunities for possible career advancement within the organisation following the end of contract date. About the Client: Our client is a customer-centric organization that serves as a support network for individuals currently training to work within the Real Estate industry. With offices based in Ellerslie or Wiri , the company is committed to enhancing the customer service experience and maintaining strong client relationships within the sector. Job Description: » Provide proactive support for Real Estate trainees and their employers, ensuring their needs are met throughout the training process. » Plan, organize, and prioritize lists of Real Estate trainees, offering proactive pastoral care to increase trainee completion rates in the industry. » Continually enhance the customer service experience to develop and maintain strong client relationships. » Maintain a high level of knowledge about the Real Estate industry to effectively assist and guide trainees. » Problem-solve for trainees, removing obstacles and finding solutions to help them succeed in their training. » Represent the company professionally at conferences and events as required. Candidate's Profile: To be successful in this role, the ideal candidate should possess the following qualifications and skills: » Strong customer focus and dedication to delivering exceptional service. » Proficiency in customer service practices and Microsoft Office systems. » Relationship management skills to build rapport and trust with trainees and employers. » Previous experience in education or familiarity with NZQA (New Zealand Qualifications Authority) regulations may be advantageous. » Attention to detail to ensure accurate record-keeping and effective problem-solving. » Flexibility and adaptability to accommodate the needs of trainees and employers. » Real Estate knowledge may be advantageous but is not essential. Benefits of this job: » Competitive salary range: $25 - $35 per hour. » Full-time position with a temporary 6-month contract. » 40-hour workweek with the option to work from home twice a week. » Opportunities for career advancement within the organisation. » Professional development and training opportunities. » Supportive and collaborative work environment. Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group is an Equal Opportunities Employer. share Go Back Apply Now Apply with Adecco Save for later Reference number 200112490_168435881614587 Contact Details Alex Gooding Date Posted 18/05/2023 7:27:00 AM Skills:
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