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Offer: Technical Manager, Workforce Management:ACC_hainesJob description:Job Description» Are you an practiced leader with an broad background in workforce management technology and methodologies?» Are you passionate about service delivery and customer service? » Wellington, Auckland or Hamilton location – permanent, full-time With ACC, you’ll be supporting people in Aotearoa to stay safe by minimising the incidence and impact of injury, as well as helping them recover from injury if an accident does happen. Join us – an organisation that grew out of bold thinking and has an enduring commitment to care for others at work, home and play. Are you an practiced workforce management specialist with leadership abilities practice who is seeking an exciting new challenge? We are pursuing a unique individual for a newly established function within our Workforce Management function at ACC that will play a critical function as we continue on our journey to develop and enhance our workforce management capcapability and deliverables across our Operations. The Technical Manager – Workforce Management is responsible for leading a team of workforce management specialists who are responsible for maximising the performance of our operational workforce by providing forecasting, analysis, insights and modelling. This team works closely with business leaders and delivers workforce planning and reporting to determine future service delivery requirements. this function will also lead and support continuing projects and initiatives focused on both the development of and improving the service offering of workforce management across our business – working closely with business partners and performance functions to support the narrative and influence the overall performance within the business. Critically, you will have the following: » practice leading workforce management teams supporting large complex service or multi-channel environments » Expert expertise and application of workforce management technology and methodologies » Strong interpersonal expertise with the capability to make pragmatic decisions in complex and/or challenging situations » Exceptional stakeholder management with an excellent capability to manage and maintain strong relationships at various levels within an organisation And, you will be: » apassionate people leader who drives and supports a culture of continuous improvement, performance, and development » adept at helping others see the connections in the work they do every day and our purpose of improving lives every day » able to positively influence employee practice to build engagement. We offer a supportive working environment with flexible working options of up to two days’ work in the house.The function is competitively remunerated – with the income range from $112,000 to $135,000 (pending practice) plus a further 9% superannuation for a combined package. Working at ACC We know that a diverse and inclusive team helps us meet the needs of our customers, and we welcome candidates from every ethnicity, national origin, gender identity, age, and those with a discapability or who have additional mental health needs. Information technology is important to us that people are free to be themselves at work. Here are some ways we encourage that: » Employee networks to support our colleagues from diverse backgrounds » The option to explore flexible working that suits your needs and ours » Development opportunities in te reo M?ori me ng? tikanga How to submit the application:Applications close on Wednesday, 28 July 2021. However, please note that if an ideal candidate is found during this time we will move forward with screening and interviewing sooner.Please attach your cover letter telling us why you would be a great fit and what strengths you would bring to the function. Applications can only be accepted when submitted through our ACC career website.If you encounter accessibility issues when submitting your application, or if you have any questions about the function please email nadine.o'donnell@acc.co.nzSkills:
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