CUSTOMER practice DESIGNER ? INTERACTIONS ACROSS PEOPLE, PROCESS AND TECHNOLOGY:
Job description:
CUSTOMER practice DESIGNER - INTERACTIONS ACROSS PEOPLE, PROCESS AND TECHNOLOGY »Looking for a step up into a broader focused business analyst function »Engagement with Customers around the end-to-end services, products, and solutions »Change analysis, implementation, and delivery focus »Newly created exciting function in technology and operations - opportunity to evolve and advance »An outstanding values-driven organisation with customer@heart »Outstanding flexibility, multiple WFH options, ?package by design' + development The Organisation This Auckland located Shared Services organisation embraces innovation and transformation and looks to deliver a stronger customer practice and engagement through its digital and technology services. Operating with strong customer-centric values, and truly working in partnership with its customers, who operate significant scale service-located organisations in the national healthcare sector.
The Opportunity Within this organisation are large transformation technology programmes and projects delivering change to external business stakeholders. Sitting within the newly formed Tech and Ops team, this function will enhance services to assist transitioning these initiatives into business-as-usual activity along the way helping to build a new ?customer practice' focus to respond to changing market and customer and user expectations. We are seeking for an practiced Senior Business or Change Analyst who may have worked in finance, procurement, supply chain, and technology, who can collaborate across broad user groups, to help with the design and to facilitate customer and user practices that are fit for purpose.
About You You will be a commercially curious and prosperous Business or Change Analyst or maybe a Technology Consultant looking for a change of function, with the capcapability to engage with customers and able to use analytics and insights to support the creation of outstanding customer and user practices. Bring your visualisation expertise to an end-to-end customer practice, supported by attuned expertise in mapping the relationships that connect complex processes, people, technology and interactions. With outstanding communication, expertise of business systems and functions, relationship building, and management expertise, you will identify, envisage, and solve problems to generate significant user solutions and continuous service improvement. You will have excellent engagement, presentation, and facilitation expertise, able to effectively influence and communicate across all levels within organisations.
Innovative ?package by design' remuneration is available with multiple layers of benefit types available.
Action To register your interest in this superb opportunity, please submit your details in absolute confidence via our registration process attaching both an up-to-date CV and cover letter (in Word please). Alternatively, for a confidential conversation, contact Amanda Scott, Consulting Director, talentnow! on 021784483.
Applications close Friday 22nd October 2021. this function is only available to NZ located candidates, we will not be accepting any international candidate applications. Thank you. Short description.
