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Job Offer: workforce analyst:Job description:job detailsposted. Monday, 10 May 2021 location . auckland specialism . consulting & strategy job type . permanent working hours . Full-Time reference number . 90M0447498_1620628258 contact . samsara cawley, randstad apply now .seek-apply-btn { display: block; width: 260px; height: 48px; line-height: 45px; background: #e60278; color: #fff; border-radius: 4px; box-shadow: 0 1px 2px 0 rgba(64,64,64,0.5); font-size: 18px; text-align: center; text-decoration: none; font-family: Helvetica, Arial; } .seek-apply-btn:hover { background: #fd0585; box-shadow: 0 1px 2px 0 rgba(64,64,64,0.4); } .seek-apply-btn:active { background: #cd026b; box-shadow: 0 1px 2px 0 rgba(64,64,64,0.7); } .seek-apply-btn__image { display: inline-block; height: 30px; width: 75px; margin: -1px 0 0 9px; vertical-align: middle; background: url(/Images/System/seek/seek-apply-with-logo.svg) no-repeat; background-size: 100% 100%; } a.seek-apply-btn:link, a.seek-apply-btn:visited, a.seek-apply-btn:active { color: white; } Apply with job description» $35 - $45 hourly rate» Corporate Benefits & WFH days » Genuine growth opportunities into leadership abilities functions A rare and exciting opportunity has come up for an practiced Contact Center, Workforce Analyst, located in Auckland CBD. this function is highly engaging, offers competitive pay rates/ corporate benefits, and has the potential for the right candidate to be considered for future leadership abilities opportunities. We are seeking for a candidate with proficient, Workforce Analyst practice who has an eye for detail and can effectively interpret data to forecast demand management. The function: » Identify trends in customer queries/peak periods to ensure the correct resources and requirements are in place. » Execute the service delivery plan by forecasting demand, aligning people, tracking and influencing performance in real-time. » Build forecasting models, optimize scheduling, and enable teams to shift resources located on business needs. » Provide functional workforce solutions, including statistical analysis, modeling, program management. » Define metrics that will drive success and measure the effectiveness of existing processes and experiments. » Ensure urgent requests receive appropriate prioritization and prompt attention after case assignment. » Help direct teams and Team Leaders on plans for the day, taking responsibility to ensure overall coverage on queues is appropriate.  What you need to be prosperous: » practice in Workforce Analysis/Real-Time Management in contact center/customer support environments is key » practice with forecasting and demand management within a contact center » Detail orientation and a high degree of organization expertise » The capability to tell stories using data and be comfortable presenting to groups » Have a strategic mindset and be comfortable thinking in short, medium, and long term segments » Be curious by nature and challenge the status quo » Be a self-starter who has initiative and the capability to self-manage » A tertiary qualification is preferred Apply today! Send your CV to samsara.cawley@randstad.co.nz call the office on 093007424 for a confidential conversation or hit the apply. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. expertiseWorkforce Analyst, Contact center analyst, demand management, forecast management, Analyst , Contact Analytics leadeducational requirementsBachelor DegreeSkills:
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