Job details |
||||||||||||||||||||||||||||
|
Offer: Resolution Manager:ACC_hainesJob description:Job Description» Permanent full-time with flexibility to do work in the house days» located in Lower Hutt Be our Resolution Manager in our Lower Hutt hub within our wider Customer Performance team. We want all people in New Zealand to receive the support they need to avoid injury and manage their own wellbeing In Resolution Services we work with and manage dispute resolution (reviews) across all areas of ACC including surgery, treatment injury, cover, client recovery, accidental death, sensitive claims and business customer reviews. A day in the life of a Resolution Manager involves building and leading a cohesive, constructive, and supportive team of specialists providing an end to end resolution service by demonstrating the following: » Developing appropriate business strategies, plans and continuous improvement initiatives to enhance the customer practice and customer results » Using information and analysis to monitor, report on and motivate results with direct reports » Ensuring optimum delivery to ACC’s customers » Ensuring processes and workflow are constantly monitored and improved to maximise delivery In addition, you will be the escalation point for both internal and external customers and provide leadership abilities and coaching to ensure the team have a high level of training and expertise needed for effective dispute resolution within your team. You’ll be managing effective relationships with key internal and external stakeholders and decision makers through collaboration, connection, and partnership and you’ll take a leadership abilities function across the organisation, partnering to drive resolution located continuous improvement; identifying trends, translating insights into action, liaising with appropriate leaders, and involving significant stakeholders to collaborate on operational improvements. If you feel confident with the following, then we’d love to hear from you: » Developing a team of customer focused professionals who manage a dispute management function that is focused on early resolution and by doing the right thing at the right time for the customer » An knowledge of regulatory environments, natural justice, investigation and legal processes and how to deliver within these » Ensuring all resources deliver to operational requirements » Acting impartially to ensure that ACC’s level of service and decision-making is to a high standard » Provide support and coaching to the team that is empowering and supportive, particularly as teams are functioning in a complex and often difficult dispute environment » supervise the assessment, quality and consistency of the dispute resolution practices to models and best practice guides Working at ACC We know that a diverse and inclusive team helps us meet the needs of our customers, and we welcome candidates from every ethnicity, national origin, gender identity, age, and those with a discapability or who have additional mental health needs. Information technology is important to us that people are free to be themselves at work. Here are some ways we encourage that: » Employee networks to support our colleagues from diverse backgrounds » The option to explore flexible working that suits your needs and ours » Development opportunities in te reo M?ori me ng? tikanga For a PD click HERE How to submit the application:Applications will close at 5pm on Thursday, 1 July 2021. Applications will only be accepted when formally submitted through our ACC career website. For any more information email cath.scott2@acc.co.nzSkills:
|
||||||||||||||||||||||||||||
|