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Job Opportunity: Manager Client Service Delivery, Rotorua:Maori Pacific JobsJob description:Job DescriptionManager Client Service Delivery, RotoruaThe Ministry of Social Development is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, wh?nau and communities. As a Te Tiriti o Waitangi partner we are committed to supporting and enabling M?ori, wh?nau, hap?, Iwi and communities to realise their own potential and aspirations. Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are. Manager Client Service Delivery, Rotorua Permanent, full time Ministry of Social Development »Key strategic and people leadership abilities at a senior level • Lead and influence the Client Service Delivery team We have an outstanding opportunity for another practiced leader to join our Rotorua Centre management as a Manager Client Service Delivery and a key member of the regional leadership abilities team. Reporting to the Branch Manager, you'll be leading and managing all aspects of Client Service Delivery and related activities in the centre, ensuring that all services delivered by the team are in line with MSD's values and strategic goals and meet the needs and expectations of the clients and communities we serve. You'll develop and maintain strong liaison and relationships with sector and community stakeholders, enabling collaborative working partnerships that deliver sustainable results for the clients and communities we serve. this function will see you providing your team with clear leadership abilities and direction, coaching and developing their expertise and abilities and managing their performance and delivery to expectations. You'll lead by example and model MSD's values and our people centric culture and your inclusive leadership abilities style will promote diversity and enhance decision making in the service centre. Accountable for all operational services and products delivered through the Service Centre, you'll plan, delegate and maintain oversight of workflows and results. Leading and communicating change in a clear, positive, and engaging way is also a key part of this function including championing continuous improvement of our services and inspiring others to embrace them. To be prosperous in this function, you'll need » broad practice leading front line service delivery and managing and developing high performing team in a diverse, complex and technical client facing operational environment. » Effective communication style and broad practice networking effectively, negotiating well, and strategically influencing and brokering relationships with key internal and external stakeholders. » knowledge and appreciation of cross-cultural issues and concerns, in particular, knowledge of tikanga M?ori, and Pacific peoples' culture is key. » The capability to work with ambiguity, act swiftly in a dynamic environment, apply significant legislation, policies, and practices and manage risk and change in a complex Service Delivery ecosystem. » Due to portfolio coverage of the Bay of Plenty region, a availability to travel to fulfil job requirements and a current full New Zealand licence without restrictions is required. What we offer Remuneration for this function is applied against band MSS05. the starting income is from $100,014.00 to $125,018.00. Application along this income scale is dependent on significant management practice and relativity within the cohort of other managers. If you are a motivated, talented, senior leader looking to help shape the direction and contribute to a growing, collegial team that is passionate about the challenges ahead, please apply now. Position Description Please take some time to read and understand the following position description before applying http://www.msd.govt.nz/hr/documents/position-descriptions/dce-service-deliv ery/client-service-delivery/manager-client-service-delivery.docx How to submit the application: To apply, click the ‘Apply Now’ button to upload your CV and a cover letter outlining your expertise and practice significant to the function including your previous success in leading a high performing team in a similarly challenging front line service delivery environment. Internal MSD Employees - please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate. Applications close on 10 December 2021 Joining us Joining MSD means being part of a wh?nau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with M?ori, Hap?, Iwi and communities to realise their own potential and aspirations. If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process. MSD is currently considering a vaccination policy which may form part of requirements for employment. If agreed this would take effect from 16 December 2021. How to submit the application:APPLY HERE.Internal MSD Employees - please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate. Applications close on 10 December 2021 Skills:
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