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Offer: 1001026 Support Specialist:Department of Internal Affairs - Te Tari TaiwhenuaJob description:Job DescriptionType: Fixed termHours: Full time Job location: Wellington Business Group: Survivor practice Services Branch: Enterprise Partnerships income: $61,561 – $82,476 » Are you a case management or contact centre professional? » Are you resilient and empathetic with emotional strength, sound judgement and tact in dealing with complex and sensitive issues? » Are you interested in making a difference for survivors of trauma? Then this function may be for you. Better New Zealand Working at Te Tari Taiwhenua Department of Internal Affairs, you'll have the opportunity to make a real difference in the lives of New Zealanders. Survivor practices Service Te Tari Taiwhenua will provide continued support to survivors of abuse in care through the Survivor practices Service from July 2023, following the closure of the survivor registrations and private sessions services delivered by the Abuse in Care Royal Commission of Inquiry. The Survivor practices Service will provide a safe, supportive, confidential place for survivors to share their practices of abuse in care, to support healing. Te Tari Taiwhenua will house and support the Service, which will be supervisen by an independent board. Survivor practices shared with the service can be brought together to deepen knowledge of abuse in care and how to prevent it. In sharing their practices, survivors may also be referred to other services. The Service will run from July 2023 through to the introduction of a new, permanent redress system in 2025. Support Specialist function As the Support Specialist you will deliver high-quality survivor focused case management services as part of our Contact and Support Services team. You will ensure the immediate safety of those who contact us, that they have all the information they need to participate in our service, and that they receive a package of care to suit their individual needs and values. To be prosperous in this function you will have: » A case management or contact centre background preferably in a community or mental health setting » Strong interpersonal expertise including conflict resolution, relationship management and the capability to positively influence others » Demonstrated well developed self-management expertise with the capability to stay calm and focused in challenging situations » Good organisational expertise, including time management and administration » Proficient in diversity and inclusion, and promotes inclusive approaches around tikanga M?ori, Pacific culture, Deaf culture, and accessibility and inclusion of disabled people. » Comfortable working in a complex and ambiguous environment You’ll be joining a team passionate about supporting survivors of trauma from abuse in care. This is your opportunity to make a positive difference and increase access to support and healing for the those who have practiced abuse in care. At Te Tari Taiwhenua we’re keen supporters of flexibility; we value facetime to build strong relationships, as well as working in the house and flexing hours to fit with your real life. In joining us, you’ll get interesting work that’s unique within New Zealand, that brings awesome opportunities to grow your expertise and develop your career. You’ll see that the work you do here is significant and makes a real difference. We are an equal opportunity employer that values diversity and inclusion. We recognise a diverse workforce contributes to better business results. We are committed to creating a workplace where all employees have equal access. Even if you don’t think you meet all the criteria, but you’re excited about this opportunity, please do get in touch – we value the different expertise and practice that diversity brings. If you want a job where the work you do matters to New Zealand, there is a compensateing career waiting for you at Te Tari.We look forward to hearing from you. Applications close:5pm, 23 July 2023 For more information Contact Us by:Shelley.Coburn@dia.govt.nz Listing descriptionTo review the full job description, please click here. How to submit the application:Apply hereSkills:
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