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Job Opportunity: Quality Management Analyst:Job description:Quality Management Analystlisting title:Quality Management AnalystContract Type:Permanent Recruitment Job location:Auckland Specialisation: Customer Services REF:BRLPVZ109017 Contact info:Paula Van Zijl Contact Email address:Email address: paula.vanzijl@beyond.co.nz Job Published:25 minutes ago » Call Centre Quality Management Analyst » Airport located » income:$65 000 -$70 000 + 10% annual bonus » Work in the house after training Are you looking for a unique and exciting new opportunity? We are assisting one of New Zealand's top employers with therecruitment of a Quality Management Analyst. About the position: The main function of the function is to assess, identify andsuggest improvement strategies for the customer service teams across thebusiness (from the inbound call centre to the finance team). tasks include: » You will be listening to calls and mark the performance located on setrequirements » Complete call quality monitoring evaluations forthe business as appropriate » Provide feedback for areas of improvement foradvisors » Attend quarterly quality monitoring calibrations » Complete monthly CS expertise Verification Tests for agents » Provide statistical analysis on qualitymonitoring performance, ie. trends, areas of improvement » Fullsystems training will be provided Minimumqualifying criteria: » ExcellentMS Excel expertise essential » Analyticalbackground preferrable » Callcenter practice and knowledge of KPI's essential » Customerservice practice essential Take thisopportunity to steer your career in a new direction and apply online today! Apply Now Hi I'm Paula, I manage this function. See more of my jobs here.Similar Jobs»Service Delivery managerJob location: Aucklandincome: N/A Skills:
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