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Job Offer: service desk engineer:Job description:job detailsposted. Tuesday, 16 March 2021 location . auckland specialism . Information technology & ICT job type . temporary working hours . Full-Time income . NZ$ 22 - NZ$ 25 per year reference number . 90M0433464_1615927085 contact . ben challis, randstad apply now .seek-apply-btn { display: block; width: 260px; height: 48px; line-height: 45px; background: #e60278; color: #fff; border-radius: 4px; box-shadow: 0 1px 2px 0 rgba(64,64,64,0.5); font-size: 18px; text-align: center; text-decoration: none; font-family: Helvetica, Arial; } .seek-apply-btn:hover { background: #fd0585; box-shadow: 0 1px 2px 0 rgba(64,64,64,0.4); } .seek-apply-btn:active { background: #cd026b; box-shadow: 0 1px 2px 0 rgba(64,64,64,0.7); } .seek-apply-btn__image { display: inline-block; height: 30px; width: 75px; margin: -1px 0 0 9px; vertical-align: middle; background: url(/Images/System/seek/seek-apply-with-logo.svg) no-repeat; background-size: 100% 100%; } a.seek-apply-btn:link, a.seek-apply-btn:visited, a.seek-apply-btn:active { color: white; } Apply with job descriptionAs the Service Desk Analyst you will be part of a larger Information technology Support team, providing efficient and responsive support.This is a full time position, providing expert first and second level support responses for installation, maintenance and technical problems for hardware and software. You will have practice within administration and troubleshooting functions with a strong customer service mindset. » Providing excellent customer service via phones, emails, ticketing systems and in person » The capability to provide assistance whilst evaluating and prioritising tasks, installation and maintenance of Information technology assets » Recording troubleshooting and escalate issues to technical teams, liaising with vendors » Incident and ticket allocation » Ensuring all issues are logged in the Help Desk System and all issues are resolved according to agreed SLAs » Manage multiple high priority initiatives in a fast-paced technical environment » Analysing Data and actively seeking out opportunities to improve processes. To be prosperous in this function you will have: » Minimum of 2 years service of help desk customer service practice » Demonstrate expertise of installation and maintenance of hardware and software » practice configuring windows, android and iOS mobile devices » Flexibility and agility to work in a fast paced environment » Proven practice problem solving with strong communication expertise (written and verbal) » expertise of SCCM principles, Citrix, VPN environment within a financial services setting is preferable but not essential At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. expertiseService Desk, Information technology Support Level 1/2, Customer Serviceeducational requirementsSecondary School/High SchoolSkills:
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